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For Companies At a Glance
- Tasks: Provide top-notch IT support and ensure smooth operations for colleagues.
- Company: Join a dynamic team at RBH, dedicated to excellent service delivery.
- Benefits: Enjoy flexible working, generous holidays, and professional development opportunities.
- Why this job: Make a real difference by helping others with their IT needs every day.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
36.25 hrs Monday – Friday permanent
Are you passionate about IT and Service Delivery? Do you have good experience of delivering excellent customer service? We are looking for someone who can provide a professional, effective, and efficient IT support service to RBH colleagues to ensure that they have the IT tools available to carry out their roles as effectively as possible.
Job Overview
The Service Desk operates on a rota basis covering the hours of 7am – 5pm. The IT Support Specialist is responsible for providing first-line (and some second line) technical support to colleagues, ensuring incidents and service requests are logged, diagnosed, and resolved efficiently. The role ensures delivery of high quality customer service and supports the smooth operation of IT services across the organisation.
The role involves travel within the Rochdale Borough. Whilst a UK driving licence and for business use is preferred, any reliable means of travel is acceptable. We are looking for people with a positive can-do attitude, who are team players and can demonstrate a willingness to develop and progress in their role.
What’s in it for you?
- Flexible working arrangements
- Generous holiday entitlement, plus the option to purchase additional leave
- A quality defined contribution pension scheme with employer matching
- Opportunities for professional development and training
- Plus, many more!
Please refer to the role profile for full details when submitting your application. We shortlist and interview for our roles throughout the duration of the advert, so we encourage you to apply as soon as possible to avoid disappointment. We reserve the right to close the advert early should we receive a high volume of suitable candidates. If you require any adjustments to the interview or application process, please contact our People Team. We’re committed to making our recruitment process a positive experience for everyone.
IT Support Specialist in Rochdale employer: Rochdale Boroughwide Housing Ltd
Contact Detail:
Rochdale Boroughwide Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Rochdale
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and customer service questions. Practising your responses will help you feel more confident and ready to showcase your skills when it counts.
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond to help colleagues with tech issues. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Specialist in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and customer service experience. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your positive attitude makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t miss out!
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common issues and solutions, as well as the tools and software used in the role. This will help you answer questions confidently and demonstrate your expertise.
✨Customer Service Focus
Since the role emphasises excellent customer service, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Show that you understand the importance of a positive attitude and effective communication.
✨Understand the Company
Research RBH and its IT services. Knowing their mission, values, and any recent news can help you tailor your answers and show genuine interest in the company. It also allows you to ask insightful questions during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process clearly, showing how you would approach diagnosing and resolving IT issues efficiently.
