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- Tasks: Lead a team to deliver top-notch housing services and improve neighbourhood performance.
- Company: Join Rochdale Boroughwide Housing, a community-focused organisation dedicated to enhancing local living standards.
- Benefits: Enjoy flexible working, 30 days holiday, and a generous pension scheme with additional perks.
- Why this job: Make a real impact in your community while developing your leadership skills in a supportive environment.
- Qualifications: Must have a UK driving licence and a housing management qualification or be willing to pursue one.
- Other info: We prioritise a positive recruitment experience tailored to your needs.
The predicted salary is between 28800 - 43200 £ per year.
12-month Fixed Term Contract – Full Time (36.25 hours per week). Here at Rochdale Boroughwide Housing (RBH), we have a great opportunity for a Neighbourhood Housing Manager to join us on a 12-month contract. You will be responsible for supervising a team of Neighbourhood Officers to deliver a customer-focused approach to neighbourhood service delivery in addition to assisting the Neighbourhood Service Lead in delivering operational changes to the service and supporting with budget management.
Key areas of work:
- Supervise on the delivery of quality housing management services.
- Work across RBH teams and develop strong internal and external partnerships to ensure you lead on an embedded approach to neighbourhood sustainment and performance reporting.
- Recruit, train, develop and support direct reports.
- Work with the Neighbourhood Services Lead to gather customer satisfaction information to ensure continuous improvement of service standards and delivery.
- Deal positively with customer and stakeholder feedback about Neighbourhood services.
Who are we looking for?
- You will hold a full UK driving licence and have access to transport.
- Hold an Accredited Chartered Institute of Housing qualification in housing management and leadership (or be willing to work towards one).
- Have knowledge of housing management service policy and procedure including allocations and lettings.
- Have experience working in effective partnerships to deliver objectives.
- Be comfortable analysing and preparing statistical information in a range of formats.
- Be self-motivated and resilient – comfortable working under pressure.
- Have effective mediation and negotiation skills.
What’s in it for you?
As an RBH employee, you will receive a range of fantastic benefits, including:
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part-time employees will receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
- Plus, many more!
Please refer to the attached Job Description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Prior to applying for a role with us or attending an interview, you can request a call with the people team. We will then work with you to create an interview/application environment that works for you. Whether that’s needing the physical environment of the interview to be a specific way i.e., the room set up a certain way, or the method of interview itself i.e., teams, face to face or written questions. We want to make our recruitment process a positive experience for all.
Neighbourhood Housing Manager employer: Rochdale Boroughwide Housing Ltd
Contact Detail:
Rochdale Boroughwide Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Neighbourhood Housing Manager. Understanding the nuances of supervising a team and delivering customer-focused services will help you articulate your relevant experience during discussions.
✨Tip Number 2
Network with current or former employees of Rochdale Boroughwide Housing. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of housing management policies and procedures. Being able to discuss specific policies related to allocations and lettings will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully worked in partnerships to achieve objectives. Highlighting your collaborative skills will show that you can effectively lead and support your team in delivering quality services.
We think you need these skills to ace Neighbourhood Housing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Neighbourhood Housing Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in housing management, team supervision, and partnership working. Provide specific examples of how you've successfully managed similar responsibilities in previous roles.
Showcase Qualifications: Mention your Chartered Institute of Housing qualification or your willingness to obtain one. This demonstrates your commitment to professional development and aligns with the company's expectations.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you are interested in working with Rochdale Boroughwide Housing. A personal touch can make your application stand out.
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Neighbourhood Housing Manager. Familiarise yourself with the key areas of work mentioned in the job description, such as supervising Neighbourhood Officers and managing customer satisfaction.
✨Showcase Your Qualifications
Highlight your Accredited Chartered Institute of Housing qualification or your willingness to obtain one. Be prepared to discuss how your qualifications and experience align with the requirements of the role.
✨Demonstrate Team Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to training and developing team members, as well as how you handle feedback from customers and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and mediation skills. Think of specific situations where you've had to negotiate or resolve conflicts, and be ready to explain your thought process and outcomes.
