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- Tasks: Assist in providing top-notch customer service and manage complaints effectively.
- Company: RBH is dedicated to making a positive impact in Rochdale Borough communities.
- Benefits: Enjoy flexible working, 30 days holiday, healthcare plans, and a generous pension scheme.
- Why this job: Join a supportive team culture focused on customer satisfaction and community improvement.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office required.
- Other info: Apply early as we may close applications sooner than expected.
The predicted salary is between 28800 - 43200 £ per year.
Full Time - 36.25 Hours p/w - Permanent
Are you passionate about excellent customer service and want to make a difference in the communities of Rochdale Borough? RBH has a fantastic opportunity for a well-organised individual who has the ability to provide a high quality administrative service within the Customer Complaints Team.
Our people at RBH support each other in tight-knit teams, we each contribute to our unique society. Like them, you’ll need to be passionate, aiming to provide a high-quality, customer focused service. You will need excellent interpersonal skills in order to build and maintain strong and effective partnerships with customers, colleagues and wider stakeholders.
Who are we looking for?
- Strong communication skills with the ability to respond with calmness and composure, engaging with customers with differing needs and vulnerabilities.
- Ability to build and maintain effective relationships with colleagues, customers and other stakeholders.
- Strong organisational skills and the ability to effectively and efficiently manage workloads and meet deadlines through teamwork and time management.
- Positively embraces change and is adaptable to the ever-changing social housing sector.
- Good Microsoft Office and database management skills with the ability to maintain records and produce documents to a professional and accurate standard.
What’s in it for you?
- SMART working arrangements.
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%.
- Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
- You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
- Plus, many more.
Please refer to the attached Job Description upon completing your application. Please note, we will be reviewing and shortlisting throughout the duration of this role and we could close early, therefore we recommend an early application.
Complaints Assistant employer: Rochdale Boroughwide Housing Ltd
Contact Detail:
Rochdale Boroughwide Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Assistant
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in Rochdale Borough. Understanding local issues and community needs will help you connect better with customers and demonstrate your commitment to making a difference.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you respond calmly and effectively to various customer situations, showcasing your ability to handle complaints with composure.
✨Tip Number 3
Network with current or former employees of RBH or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel and Word. Being proficient in these tools will not only help you manage records efficiently but also impress your potential employers with your technical capabilities.
We think you need these skills to ace Complaints Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Complaints Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication and organisational skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions or administrative tasks in previous roles.
Show Your Passion: Demonstrate your passion for excellent customer service in your application. Share any experiences where you made a positive impact on customers or contributed to team success, especially in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Showcase Your Communication Skills
As a Complaints Assistant, strong communication is key. Prepare to demonstrate your ability to engage with customers calmly and effectively, especially those with varying needs. Think of examples from your past experiences where you successfully resolved issues through clear communication.
✨Emphasise Teamwork and Relationship Building
Highlight your experience in building effective relationships with colleagues and stakeholders. Be ready to discuss how you have collaborated in teams to achieve common goals, as this role requires a strong focus on teamwork.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your workload and meet deadlines. Share specific strategies or tools you use to stay organised, as this will show your potential employer that you can handle the demands of the role efficiently.
✨Be Adaptable to Change
The social housing sector is ever-changing, so it's important to convey your adaptability. Think of instances where you've embraced change positively and how you adjusted your approach to meet new challenges.