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For Companies At a Glance
- Tasks: Manage contracts and leases while ensuring smooth partnerships with agents and customers.
- Company: Join a dynamic team focused on home ownership and community support.
- Benefits: 30 days holiday, flexible working, healthcare plan, and pension contributions.
- Why this job: Make a real difference in housing management and develop valuable skills.
- Qualifications: Understanding of contracts, compliance, and strong communication skills required.
- Other info: Great career growth opportunities and supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Fixed Term – 12 Months 36.25 Hours
We are looking for a Commercial Services Officer to join our Home Ownership team!
Role responsibilities
- Take ownership of managing contracts and leases, ensuring agreements are upheld and sundry debts are recovered fairly and on time.
- Ensure partnerships with managing agents and relationships with commercial customers run smoothly and professionally.
- Take ownership of monitoring, interpreting, and enforcing compliance with legal and contractual obligations.
- Manage and document debt collection activities in line with policy and legislation.
- Understand leasehold legislation and service charge frameworks.
- Assess and report on the performance of managing agents and service providers.
- Communicate clearly in written and verbal form, including explaining complex issues simply.
- Handle challenging conversations with professionalism and empathy.
- Engage with stakeholders and manage relationships effectively.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and housing management systems.
What we are looking for
- Understanding of contract terms, service level agreements, and lease arrangements.
- Ability to monitor, interpret, and enforce compliance with legal and contractual obligations.
- Familiarity with regulatory frameworks relevant to housing and property management.
- Ability to manage and document debt collection activities in line with policy and legislation.
- Understanding of leasehold legislation and service charge frameworks.
- Ability to assess and report on the performance of managing agents and service providers.
- Strong written and verbal communication skills, including the ability to explain complex issues clearly.
- Ability to handle challenging conversations with professionalism and empathy.
- Skilled in stakeholder engagement and relationship management.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and housing management systems.
What\’s in it for you
- SMART working arrangements.
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after five years of service. Part-time employees receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A defined contribution pension scheme with salary exchange; RBH matches contributions up to 8%.
- Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio, among others.
- Access to Employment Assistance Programme with 24-hour confidential counselling support for personal and work-related issues.
- Plus, many more benefits.
Please note: We will be reviewing and shortlisting throughout the duration of this role and may close early, therefore we recommend an early application.
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Commercial Services Officer employer: Rochdale Boroughwide Housing Ltd
Contact Detail:
Rochdale Boroughwide Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Officer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll need to explain complex issues simply, try role-playing with a friend or family member. This will help you feel more confident when handling challenging conversations during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our Home Ownership team!
We think you need these skills to ace Commercial Services Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Services Officer role. Highlight your experience with contracts, leases, and compliance to show us you’re the perfect fit!
Showcase Your Communication Skills: Since clear communication is key in this role, give examples of how you've effectively explained complex issues in the past. We want to see your ability to handle challenging conversations with professionalism.
Demonstrate Your Understanding of Legislation: Familiarise yourself with leasehold legislation and service charge frameworks. Mention any relevant experience or knowledge in your application to show us you understand the legal side of things.
Apply Early!: We’ll be reviewing applications as they come in, so don’t wait! Head over to our website and submit your application early to increase your chances of standing out.
How to prepare for a job interview at Rochdale Boroughwide Housing Ltd
✨Know Your Contracts
Make sure you brush up on your understanding of contract terms and lease arrangements. Being able to discuss these confidently will show that you’re ready to take ownership of managing contracts and leases.
✨Master the Legal Lingo
Familiarise yourself with leasehold legislation and service charge frameworks. This knowledge will help you interpret and enforce compliance during the interview, demonstrating your capability in handling legal obligations.
✨Communicate Clearly
Practice explaining complex issues in simple terms. Strong written and verbal communication skills are crucial for this role, so think about how you can convey your thoughts clearly and professionally.
✨Show Empathy in Challenging Conversations
Prepare for potential scenarios where you might need to handle difficult conversations. Think about how you would approach these situations with professionalism and empathy, as this is key to managing relationships effectively.
