Introduction
We're looking for a friendly, proactive person to join our Sales & Marketing team as a Business Administration Apprentice. You'll be at the heart of the action - processing orders, keeping things running smoothly behind the scenes and helping deliver first-class service to customers.
About the Employer
Roch Valley is the UK's leading dancewear brand. We're proudly anEmployee Ownership Trust (EOT), meaning our team members share in the success of the business and have a real voice in how we grow
Together with our well-known online brands within the dance and gymnastics wear market we take pride in being a British manufacturer and providing a high level of user experience and customer care throughout our customers' journey. Selling throughout the UK and internationally, our online business continues to develop and thrive.
What You'll Do
- Process customer orders accurately and efficiently across Shopify, Amazon Seller Central and other sales channels
- Follow up on orders, queries and outstanding actions to make sure nothing gets missed
- Answer phone, email & DM enquiries in a friendly, professional manner
- Keep shared drives, records and admin systems tidy, accurate and up to date (general housekeeping)
- Provide day-to-day administrative support to the Sales & Marketing team
- Maintain high standards of accuracy and attention to detail in everything you do
- Help monitor stock, listings and order queues, flagging any issues promptly
- Prepare and help to plan for external events, such as pop-up shops, teacher conferences
- Build good working relationships with colleagues across the business
- Learn and get comfortable using the systems and software that keep our eCommerce operations running
Training Outcome
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - C/4 or above or equivalent
- Essential - GCSE - Maths - C/4 or above or equivalent
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday to Friday, 9.00am - 5.00pm.
Expected Duration: 1 Year 9 Months
Training Provider: BURY COLLEGE
