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- Tasks: Engage with guests, manage bookings, and provide exceptional service at a luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in stunning locations.
- Benefits: Enjoy discounted stays, meals, spa treatments, and extensive learning opportunities.
- Why this job: Be part of a passionate team delivering world-class Scottish hospitality and memorable experiences.
- Qualifications: Strong interpersonal skills, computer proficiency, and previous reservations experience preferred.
- Other info: Dynamic work environment with recognition programs and career growth potential.
The predicted salary is between 24762 - 30000 £ per year.
Our hotel The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities:
- Apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel.
- Deal with all accommodation enquiries, convert enquiries into bookings, input all bookings into the system, and confirm, amend, or cancel reservations as required.
- Assist the Reservations Manager UK, in maximising room sales at the highest possible average rate.
- Support with general guest enquiries and resolve any challenges as appropriately and professionally as possible.
Who we are looking for:
- Enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
- Excellent interpersonal skills with the ability to multi-task.
- Good computer skills and proficiency in using hotel reservation systems.
- Excellent telephone manners to engage effectively with our guests.
- Seamless service delivery with nothing is too much trouble.
- Previous experience in a reservations role preferably in hospitality.
- Ability to work well with a team and collaborate with the wider team at the hotel.
- Passion and ambition to deliver exceptional experiences.
- Attention to detail and organisational skills to deliver World Class Scottish Hospitality.
Why work with us:
- Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels.
- Discounted food & beverage experiences.
- Discounted spa treatment and products.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition & reward programs.
- Annual awards.
- Employee Assistance Programme.
- Cycle to Work.
- Discretionary service charge.
£30k expected package (£24761.88k salary plus discretionary service charge).
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Reservations Consultant UK employer: rocco forte hotels
Contact Detail:
rocco forte hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant UK
✨Tip Number 1
Get to know the hotel! Research The Balmoral and Rocco Forte Hotels so you can chat about what makes them special during your interview. Show us that you’re genuinely interested in being part of our team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations, make sure you can communicate clearly and confidently over the phone. Maybe even do a mock call with a friend to get comfortable.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've handled guest enquiries or resolved issues in the past. We love hearing about your experiences and how you’ve made guests feel valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our family at Rocco Forte Hotels. Don’t miss out!
We think you need these skills to ace Reservations Consultant UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and the chance to be part of our team at Rocco Forte Hotels.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in reservations or hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Professional Yet Friendly: Your written communication should reflect the excellent telephone manners we value. Keep it professional but also warm and inviting, just like the service we provide to our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Balmoral!
How to prepare for a job interview at rocco forte hotels
✨Know Your Hotel
Before the interview, do your homework on The Balmoral and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you articulate why you want to be part of their team.
✨Showcase Your People Skills
As a Reservations Consultant, your interpersonal skills are crucial. Prepare examples from your past experiences where you've successfully handled guest enquiries or resolved issues. Highlight your ability to engage effectively over the phone, as this is key to converting enquiries into bookings.
✨Demonstrate Attention to Detail
In hospitality, attention to detail can make or break a guest's experience. Be ready to discuss how you ensure accuracy in bookings and manage multiple tasks without compromising service quality. You might even want to mention any specific systems or processes you’ve used in previous roles.
✨Emphasise Team Collaboration
Rocco Forte Hotels values teamwork, so be prepared to talk about how you work well with others. Share examples of how you've collaborated with colleagues to enhance guest experiences or improve operational efficiency. This shows that you’re not just a lone wolf but a team player who fits into their family culture.
