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- Tasks: Deliver exceptional luggage service and enhance guest experiences with local recommendations.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels in Mayfair.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team dedicated to world-class hospitality and guest satisfaction.
- Qualifications: Friendly, proactive individuals with strong communication skills and a passion for service.
- Other info: Experience a supportive family culture and opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Our hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world‑class hospitality.
Your key responsibilities:
- Deliver smooth and efficient luggage handling for guests upon arrival and departure.
- Provide personalized local recommendations to enhance the guest experience.
- Collaborate with the Concierge, Doorman, and other hotel teams to ensure seamless service.
- Maintain a professional and welcoming attitude at all times.
- Ensure timely delivery and collection of luggage to and from guest rooms.
- Assist with storing and retrieving guest luggage as needed.
- Keep the luggage area organized and secure.
- Anticipate guest needs and exceed expectations with a focus on exceptional service.
Who We Are Looking For:
- A warm, friendly, and approachable individual with a passion for guest service.
- Experience in a similar role, preferably within luxury hospitality.
- Strong communication skills and the ability to work well in a team.
- Knowledge of the local area and an eagerness to share recommendations with guests.
- Proactive, with the ability to anticipate and meet guest needs.
- A professional appearance and a positive, can‑do attitude.
- Flexible and adaptable, with a commitment to delivering exceptional service.
- A desire to contribute to a world‑class hotel experience and represent Rocco Forte Hotels with pride.
Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night.
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products.
- Extensive learning and development opportunities.
- Meals on duty.
- Social activities and events.
- Recognition programs & Annual awards.
- Pension Scheme.
- Season Ticket Loan / Cycle to Work Scheme.
- Employee Assistance Programme.
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Luggage Porter employer: rocco forte hotels
Contact Detail:
rocco forte hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Brown's Hotel and its surroundings. This way, when you chat with guests, you can share insider tips about local hotspots, making their stay even more memorable.
✨Tip Number 2
Practice your people skills! As a Luggage Porter, you'll be the first face guests see. Smile, be friendly, and show genuine interest in their needs. A warm welcome goes a long way in creating a fantastic first impression.
✨Tip Number 3
Teamwork makes the dream work! Connect with the Concierge and Doorman teams before your interview. Show that you understand the importance of collaboration in delivering top-notch service to guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Rocco Forte family and ready to contribute to our world-class hospitality.
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Luggage Porter role. Highlight any relevant experience in luxury hospitality and how it aligns with our commitment to exceptional service at Rocco Forte Hotels.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at rocco forte hotels
✨Know Your Hotel History
Familiarise yourself with Brown's Hotel's rich history and its significance in London. Being able to share interesting facts or stories about the hotel will show your enthusiasm and help you connect with the interviewers.
✨Showcase Your Local Knowledge
Prepare a few personalised recommendations for local attractions, restaurants, or events that guests might enjoy. This will demonstrate your eagerness to enhance the guest experience and your understanding of the local area.
✨Emphasise Teamwork Skills
Since the role involves collaborating with the Concierge and Doorman teams, be ready to discuss your previous experiences working in a team. Highlight how you’ve contributed to a seamless service in past roles.
✨Exude Professionalism and Positivity
Dress smartly and maintain a positive attitude throughout the interview. Your appearance and demeanour should reflect the five-star service that Rocco Forte Hotels is known for, so practice your warm and friendly approach.
