At a Glance
- Tasks: Be the charming face of our Drawing Room, delivering exceptional service and warm welcomes.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels in Mayfair.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Other info: Join a supportive team culture with recognition programs and social events.
- Why this job: Make memorable experiences for guests while growing your career in hospitality.
- Qualifications: Passion for 5-star service, positive attitude, and ability to thrive in fast-paced environments.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Your key responsibilities:
- Join Rocco Forte Hotels as a Maitre'D and be the charming, confident face of our Drawing Room, delivering sophisticated service and a warm welcome.
- Working alongside the The Drawing Room Management team, you'll ensure flawless service and exceed guest expectations.
- Fluent in fine food and wine, you'll quickly master the menu and its provenance, while maintaining impeccable presentation and attention to detail.
- Your communication skills will ensure guest requests and dietary needs are met.
- As a key team member, you'll have the opportunity to develop your skills and run your section during busy services.
- Your dedication and pride in your work will make you an essential part of the Rocco Forte family.
As a valued part of the Forte family, you will:
- Tailor your approach to achieve high-quality results and exceed expectations.
- Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
- Take ownership of your role, performing with excellence in line with departmental standards.
Who we are looking for:
- We are seeking an enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests.
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night.
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products.
- Extensive learning and development opportunities.
- Meals on duty.
- Social activities and events.
- Recognition programs & Annual awards.
- Pension Scheme.
- Season Ticket Loan / Cycle to Work Scheme.
- Employee Assistance Programme.
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Maitre'D in London employer: rocco forte hotels
Rocco Forte Hotels, with its prestigious Brown's Hotel in Mayfair, offers an exceptional work environment where passion for hospitality is celebrated. Employees enjoy a supportive culture that encourages personal growth and development, alongside attractive benefits such as discounted hotel stays, extensive learning opportunities, and a strong sense of community. Join us to be part of a team that values individuality and excellence in delivering unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre'D in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching Brown's Hotel and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your service skills! Since the role is all about delivering exceptional service, think about how you can demonstrate your ability to create memorable experiences during the interview. Maybe role-play with a friend or family member to get comfortable with handling guest requests and showcasing your communication skills.
✨Tip Number 3
Show off your passion for food and wine! As a Maitre'D, you'll need to be fluent in fine dining. Brush up on your knowledge of the menu and its provenance, and be ready to discuss your favourite dishes or wines during the interview. This will highlight your enthusiasm and dedication to providing top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Rocco Forte family. So, take that extra step and submit your application directly on our site!
We think you need these skills to ace Maitre'D in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see your genuine passion for delivering exceptional service and how you can bring that to the role of Maitre'D at Brown's Hotel.
Tailor Your Application:Make sure to customise your application to reflect the unique qualities of Brown's Hotel. Highlight your understanding of fine food and wine, and how you can contribute to creating memorable experiences for our guests.
Be Authentic:We value individuality, so don’t be afraid to let your personality come through in your application. Share your experiences and what makes you a great fit for our team at Rocco Forte Hotels!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at rocco forte hotels
✨Know Your Menu Inside Out
As a Maitre'D, you'll need to be fluent in fine food and wine. Make sure you study the menu thoroughly before your interview. Understand the provenance of each dish and be ready to discuss how you would recommend pairings to guests.
✨Showcase Your Service Skills
During the interview, demonstrate your ability to deliver exceptional service. You might be asked situational questions about handling guest requests or dietary needs, so think of examples from your past experiences where you went the extra mile.
✨Emphasise Your Team Spirit
Rocco Forte Hotels values collaboration, so be prepared to talk about how you work within a team. Share examples of how you've contributed to a positive team environment and how you handle busy services while maintaining high standards.
✨Exude Enthusiasm and Positivity
Your passion for hospitality should shine through during the interview. Be genuine about your love for creating memorable experiences for guests and your eagerness to learn and grow within the industry. A positive attitude can set you apart!
