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- Tasks: Lead the Front Office team to deliver exceptional luxury service and memorable guest experiences.
- Company: Join Rocco Forte Hotels, a prestigious landmark in Mayfair with a rich history.
- Benefits: Enjoy discounted hotel stays, food and beverage discounts, and extensive learning opportunities.
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Enthusiastic individuals with a passion for 5-star service and strong multitasking skills.
- Other info: Engage in social activities, recognition programs, and career growth within a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel, Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Your key responsibilities:
- Oversee daily Front Office operations for smooth and efficient service.
- Maintain high service standards with attention to detail.
- Train, support, and motivate team members to excel.
- Handle guest requests and issues promptly and professionally.
- Coordinate with other departments for seamless guest experiences.
- Manage scheduling, performance, and lobby presentation.
- Ensure compliance with health, safety, and company policies.
Who we are looking for:
- A passion for delivering exceptional 5-star service, making everyone feel valued.
- A positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Duty Manager in London employer: rocco forte hotels
Contact Detail:
rocco forte hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Rocco Forte Hotels. A friendly chat can open doors and give you insider info about the Duty Manager role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest satisfaction shine through. Share stories that highlight your experience in creating memorable moments for guests.
✨Tip Number 3
Be prepared with questions! Research the hotel and come armed with thoughtful questions about their operations and team culture. It shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Rocco Forte family right from the start.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to reflect the specific qualities we’re looking for in a Duty Manager. Highlight your leadership skills, attention to detail, and any relevant experience that showcases your ability to excel in a fast-paced environment.
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team at Rocco Forte Hotels.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at rocco forte hotels
✨Know Your Hotel History
Familiarise yourself with Brown's Hotel's rich history and its significance in London. Being able to discuss its legacy and how it fits into the Rocco Forte Hotels group will show your genuine interest and passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and train others, as well as how you handle guest requests and issues. This will demonstrate that you're ready to inspire the Front Office team.
✨Emphasise Guest Satisfaction
Be ready to discuss specific instances where you've gone above and beyond to ensure guest satisfaction. This aligns perfectly with the hotel's commitment to delivering exceptional 5-star service, so make sure to convey your passion for creating memorable experiences.
✨Understand the Role's Responsibilities
Review the key responsibilities of a Duty Manager and think about how your skills match up. Be prepared to discuss how you would oversee daily operations, maintain high service standards, and coordinate with other departments to enhance guest experiences.