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- Tasks: Support our housekeeping team and ensure a luxurious hotel environment.
- Company: Join the prestigious Brown's Hotel, part of Rocco Forte Hotels in Mayfair.
- Benefits: Enjoy discounted hotel stays, meals, and extensive learning opportunities.
- Why this job: Be part of a team delivering exceptional 5-star service and creating memorable guest experiences.
- Qualifications: Passion for hospitality, positive attitude, and ability to work in a fast-paced environment.
- Other info: Great career growth potential with recognition programs and social events.
The predicted salary is between 20000 - 28000 £ per year.
Our Hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world‑class hospitality.
Your key responsibilities:
- Assist in the smooth daily operation of the housekeeping department.
- Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
- Support room attendants with the set‑up and clearing of guest rooms.
- Remove waste and soiled linen from guest areas in line with hygiene protocols.
- Respond promptly and courteously to guest and team requests.
- Report any maintenance issues or hazards to management promptly.
- Ensure cleanliness and tidiness in all back‑of‑house and guest‑facing areas.
- Uphold hygiene, health, and safety standards at all times.
Who we are looking for:
- A genuine passion for delivering exceptional, unrivalled 5‑star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast‑paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Loan
Housekeeping Porter employer: rocco forte hotels
Contact Detail:
rocco forte hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Brown's Hotel and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Tip Number 2
Show off your personality! When you meet the team, let your genuine passion for hospitality shine through. Share your experiences and how you’ve gone above and beyond for guests in the past. Remember, they’re looking for someone who fits into their culture of exceptional service.
✨Tip Number 3
Be ready to demonstrate your skills! During the interview, be prepared to discuss how you handle multiple tasks in a fast-paced environment. Maybe even share a story about a time you tackled a challenge while maintaining high standards of hygiene and safety.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rocco Forte family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Housekeeping Porter
Some tips for your application 🫡
Show Your Passion: Let us see your genuine enthusiasm for delivering top-notch service. Mention any previous experience in hospitality or customer service that highlights your commitment to making guests feel valued and respected.
Be Detail-Oriented: As a Housekeeping Porter, attention to detail is key! Make sure to highlight your ability to maintain high standards of cleanliness and hygiene in your application. Share examples of how you've upheld these standards in past roles.
Communicate Clearly: We love teamwork at Rocco Forte Hotels, so emphasise your communication skills. Talk about how you’ve effectively collaborated with others in fast-paced environments, ensuring smooth operations and happy guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our fantastic team at Brown's Hotel.
How to prepare for a job interview at rocco forte hotels
✨Know the Hotel's History
Familiarise yourself with Brown's Hotel and its rich history. Understanding its significance as London's first hotel will show your genuine interest in the role and the establishment, which can impress the interviewers.
✨Demonstrate Your Attention to Detail
As a Housekeeping Porter, attention to detail is crucial. Prepare examples of how you've maintained high standards in previous roles, whether it's through cleanliness or organisation, to showcase your suitability for the position.
✨Showcase Your Team Spirit
Highlight your ability to work independently while also being a team player. Share experiences where you collaborated effectively with others, as this role requires clear communication and teamwork within the housekeeping department.
✨Emphasise Your Customer Service Skills
Prepare to discuss how you’ve provided exceptional service in past roles. The interviewers will be looking for your passion for hospitality and how you can create memorable experiences for guests, so have some anecdotes ready!
