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For Companies At a Glance
- Tasks: Lead the night team and ensure exceptional guest experiences at our luxury hotel.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels.
- Benefits: Enjoy discounted hotel rates, meals on duty, and extensive development opportunities.
- Why this job: Be part of a passionate team that values individuality and excellence in hospitality.
- Qualifications: Experience in front office roles is preferred but not essential; strong communication skills are a must.
- Other info: Work nights from Thursday to Sunday with great career growth potential.
The predicted salary is between 27000 - 39000 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Work alongside the Night Manager and be responsible for theother Night Team Members
- Help to ensure the seamless running of the overnight Front Office
- Be the first point of contact for our guests during the night shift with the highest level of customer service
- Be responsible for creatinga memorable and personalised experience for all our guests from arrival to departure
- Complete the night audit procedures, ensuring accuracy of reports for handover
- Deliver a discreet service that exceeds the exceptional standards set by The Balmoral, a Rocco Forte Hotel
- Proven experience in a front officesupervisory role, preferably in a luxuryhotel environment, is preferable, but not essential
- Ability to work nights and weekends
- This role is from 20:00 to 20:00 but may vary.
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- High personal and professional standards
- Strong instincts when it comes to anticipating the guests\’ needs
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
- Strong knowledge of hotel systems
- Ability to remain calm and decisive under pressure
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
- Discretionary service charge
Expected package £32,000 gross per annum (£27k-£28K salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Front Office Night Supervisor employer: rocco forte hotels
Contact Detail:
rocco forte hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Rocco Forte Hotels. A friendly chat can open doors and give you insider info about the Front Office Night Supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team dynamics. We want to see your passion for creating memorable experiences, so think of examples that showcase your skills!
✨Tip Number 3
Dress to impress! Even though it’s a night shift, showing up looking sharp can make a great first impression. It shows you care about the role and the hotel’s standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Balmoral.
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the opportunity to create memorable experiences for our guests at The Balmoral.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in front office roles or luxury environments. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable: In your cover letter, be yourself! We value authenticity and want to know who you are beyond your qualifications. Share a bit about your personality and how you connect with guests and colleagues alike.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting role at The Balmoral!
How to prepare for a job interview at rocco forte hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research The Balmoral and Rocco Forte Hotels. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their mission of providing exceptional guest experiences.
✨Showcase Your Customer Service Skills
As a Front Office Night Supervisor, you'll be the first point of contact for guests during the night shift. Prepare examples from your past experiences where you've gone above and beyond to meet guests' needs. Highlight your ability to remain calm under pressure and how you’ve handled challenging situations with grace.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork and trustworthiness. Be ready to discuss how you’ve collaborated with colleagues in previous roles. Share specific instances where you’ve supported your team or contributed to a positive work environment, as this will show that you’re a great fit for their culture.
✨Prepare for Night Audit Procedures
Since you'll be responsible for completing night audit procedures, brush up on your knowledge of hotel systems and reporting accuracy. Be prepared to discuss any relevant experience you have with audits or financial reporting, as this will demonstrate your attention to detail and reliability in handling important tasks.