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For Companies At a Glance
- Tasks: Keep public areas spotless and welcoming for guests at our iconic hotel.
- Company: Join Brown's Hotel, London's first hotel, part of the prestigious Rocco Forte Hotels group.
- Benefits: Enjoy discounts on stays, food, spa treatments, and gym memberships, plus extensive learning opportunities.
- Why this job: Be part of a passionate team that values individuality and delivers exceptional 5-star service.
- Qualifications: Bring enthusiasm, a strong work ethic, and a commitment to high hygiene standards.
- Other info: Experience a supportive family culture with recognition programs and social events.
The predicted salary is between 24000 - 36000 £ per year.
Our Hotel
Brown\’s Hotel is London\’s first hotel. It opened its doors on Albemarle Street in 1832. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.
As part of the Rocco Forte Hotels group, Brown\’s Hotel embodies the brand\’s philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their authentic selves while ensuring that every guest enjoys a personalized, local experience.
Your key responsibilities
You will be responsible for the immaculate upkeep and presentation of all public areas within our beautiful property. As a vital member of the housekeeping department, your role is essential in creating a welcoming, pristine environment that reflects the high standards of comfort and quality our guests expect.
Your keen eye for detail and pride in your work — a polished floor here, a neatly arranged lobby there — will help ensure that all public spaces are spotless, inviting, and well-maintained. While confident working independently, you’ll also collaborate effectively as part of a team, communicating clearly and respectfully with colleagues and guests alike.
As a valued part of the Forte family, you will:
- Clean and maintain all public areas, including lobbies, restrooms, hallways, elevators, and other common spaces.
- Ensure all areas are consistently stocked with necessary supplies and amenities.
- Respond promptly and courteously to guest requests and inquiries in public areas.
- Maintain cleanliness and organization in storage and service areas.
- Report any maintenance issues, safety concerns, or damages to management promptly.
- Uphold hygiene, cleanliness, and safety standards at all times, following hotel policies and procedures
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels – £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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Public Area Attendant Housekeeping · Brown\'s Hotel, London, United Kingdom employer: Rocco Forte Hotels Limited
Contact Detail:
Rocco Forte Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Attendant Housekeeping · Brown\'s Hotel, London, United Kingdom
✨Tip Number 1
Familiarise yourself with the unique history and character of Brown's Hotel. Understanding its legacy as London's first hotel will help you connect with the brand's ethos and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your attention to detail in conversations. Since the role requires a keen eye for cleanliness and presentation, mentioning specific examples from past experiences where you maintained high standards can set you apart.
✨Tip Number 3
Emphasise your ability to work both independently and as part of a team. Share instances where you've successfully collaborated with others or taken initiative on your own, as this aligns with the hotel's values.
✨Tip Number 4
Prepare to discuss how you handle guest interactions. Since the role involves responding to guest requests, think of examples where you've provided exceptional service or resolved issues effectively to highlight your customer service skills.
We think you need these skills to ace Public Area Attendant Housekeeping · Brown\'s Hotel, London, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities that Brown's Hotel is looking for in a Public Area Attendant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine passion for hospitality and your enthusiasm for working at Brown's Hotel. Mention specific aspects of the hotel and its values that resonate with you, and explain how you can contribute to their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in housekeeping or customer service roles. Use specific examples to demonstrate your attention to detail, ability to work independently and as part of a team, and commitment to high standards of cleanliness and safety.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Rocco Forte Hotels Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the hotel's commitment to exceptional guest experiences.
✨Demonstrate Attention to Detail
Since the role involves maintaining public areas to a high standard, be prepared to discuss how you ensure cleanliness and organisation in your work. You might want to mention any past experiences where your keen eye for detail made a difference in the environment you were responsible for.
✨Emphasise Teamwork Skills
Collaboration is key in this role, so highlight your ability to work well within a team. Share examples of how you've effectively communicated and cooperated with colleagues to achieve common goals, especially in fast-paced settings.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as responding to guest requests or dealing with maintenance issues. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and commitment to guest satisfaction.
