In Room Dining - Waiter / Waitress In Room Dining · Brown\'s Hotel, London, United Kingdom

Our hotel, Brown's Hotel, London, has a rich history since its opening on Albemarle Street in 1832. Over the years, it has become a prestigious landmark, welcoming distinguished guests from various walks of life. Situated in the heart of Mayfair, the hotel offers guests easy access to iconic locations such as Bond Street's luxury boutiques, Dover Street Market, The Royal Academy of Arts, and a wide selection of independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their individuality.

Your key responsibilities include:

• Delivering exceptional service to guests enjoying luxury dining in the comfort of their rooms.
• Working closely with the assistant manager and supervisors to meet high guest expectations.
• Providing discrete, high-quality service in a fast-paced environment.
• Demonstrating efficiency, ability to learn quickly, and commitment to excellence.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.
• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.
• Take ownership of your role, performing with excellence in line with departmental standards.

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels? Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night.
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products.
• Extensive learning and development opportunities.
• Meals on duty.
• Social activities and events.
• Recognition programs & Annual awards.
• Pension Scheme.
• Season Ticket Loan / Cycle to Work Scheme.
• Employee Assistance Programme.

Ready to take your next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.