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- Tasks: Join our Spa team to deliver exceptional treatments and customer care.
- Company: Rocco Forte Hotels offers a unique blend of luxury and individuality in hospitality.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a prestigious hotel with a family culture.
- Qualifications: Minimum 2 years as a therapist in a 5-star environment; HND Level 3 required.
- Other info: Flexible shifts available; perfect for those seeking growth in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
- Be able to perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totaling 39 hours per week.
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
- A minimum of 2 years as an experienced therapist in a 5-star environment.
- HND Level 3 in Beauty or Holistic Therapy is required
We are looking for team members who bring:
- High personal and professional standards
- Highly motivated and truly professional individuals
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and products
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
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Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom employer: Rocco Forte Hotels Limited
Contact Detail:
Rocco Forte Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom
✨Tip Number 1
Familiarise yourself with the Irene Forte Spa and its unique offerings. Understanding the specific treatments and products used will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the team.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical setting. Consider role-playing scenarios where you handle guest interactions, as this will showcase your ability to deliver outstanding service.
✨Tip Number 4
Highlight your flexibility and willingness to work varied shifts. Since the role requires a flexible rota, emphasising your adaptability can set you apart from other candidates.
We think you need these skills to ace Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Head Spa Therapist position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Relevant Experience: Emphasise your previous experience as a therapist in a 5-star environment. Include specific examples of treatments you have performed and customer service excellence to demonstrate your suitability for the role.
Showcase Your Skills: Make sure to mention your qualifications, such as your HND Level 3 in Beauty or Holistic Therapy. Also, highlight your communication skills, teamwork, and any additional training that relates to the spa industry.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for the spa industry and your commitment to providing exceptional service. This is your chance to convey your personality and enthusiasm for the role.
How to prepare for a job interview at Rocco Forte Hotels Limited
✨Know Your Treatments
Familiarise yourself with all the treatments and services offered at the Irene Forte Spa. Be prepared to discuss your experience with specific therapies, especially those using vegan products and advanced technologies like LYMA Laser Pro.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Highlight situations where you went above and beyond to ensure guests felt pampered and valued.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork, so be ready to share experiences that showcase your ability to work collaboratively with colleagues. Discuss how you contribute to a positive team environment.
✨Express Your Passion for Learning
Convey your enthusiasm for personal growth and learning new techniques in the beauty and wellness industry. Mention any recent training or certifications that enhance your skills as a therapist.
