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- Tasks: Join our Spa team to deliver exceptional treatments and pamper guests daily.
- Company: The Balmoral is a prestigious hotel in Edinburgh, known for its iconic clock and luxury service.
- Benefits: Enjoy discounts on hotels, meals, spa treatments, and access to extensive training opportunities.
- Why this job: Be part of a supportive team that values individuality and excellence in hospitality.
- Qualifications: Must have 2 years experience in a 5-star environment and HND Level 3 in Beauty or Holistic Therapy.
- Other info: Flexible shifts available; perfect for those passionate about wellness and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines), innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
- Be able to perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totaling 39 hours per week.
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our minimum requirements:
- A minimum of 2 years as an experienced therapist in a 5-star environment.
- HND Level 3 in Beauty or Holistic Therapy is required
We are looking for team members who bring:
- High personal and professional standards
- Highly motivated and truly professional individuals
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and products
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
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Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom employer: Rocco Forte Hotels Limited
Contact Detail:
Rocco Forte Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom
✨Tip Number 1
Familiarise yourself with the Irene Forte Spa and its unique offerings. Understanding the specific treatments and products used will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the team.
✨Tip Number 3
Prepare to discuss your previous experiences in a 5-star environment. Highlight specific examples where you delivered exceptional customer service or handled challenging situations effectively.
✨Tip Number 4
Showcase your passion for holistic wellbeing and continuous learning. Mention any additional training or certifications you have pursued that align with the spa's focus on innovative therapies and guest care.
We think you need these skills to ace Head Spa Therapist Spa · The Balmoral, Edinburgh, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Head Spa Therapist position. Tailor your application to highlight your relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience as a therapist in a 5-star environment. Mention specific treatments you are skilled in and any relevant qualifications, such as your HND Level 3 in Beauty or Holistic Therapy.
Showcase Your Passion: Express your enthusiasm for the role and the spa industry in your application. Share examples of how you have delivered exceptional customer service and built strong client relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Rocco Forte Hotels Limited
✨Know Your Treatments
Familiarise yourself with all the treatments and services offered at the Irene Forte Spa. Be prepared to discuss your experience with similar therapies and how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to build strong client relationships and ensure guests feel pampered and valued.
✨Demonstrate Your Passion for Wellbeing
Express your enthusiasm for holistic wellbeing and the products used in the spa. Discuss any relevant training or personal experiences that showcase your commitment to this field.
✨Emphasise Team Spirit
Rocco Forte Hotels values teamwork, so be ready to share examples of how you've successfully collaborated with colleagues in a fast-paced environment. Highlight your ability to maintain a positive and professional demeanour while working as part of a team.
