Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Do you have an exceptional telephone manner? Highly honed people and administrative skills? A commitment to providing the highest levels of service?
As a valued part of the Forte family, you will:
- Facilitate prompt, efficient, and personable telephone service across the hotel
- Liaise with all departments to ensure we offer the highest standards of guest care and service at all times.
- Answer incoming and place outgoing calls, make operator-assisted calls for guests, operate the telephone system, record and set all guest wake-up calls, and ensure that lines are opened, closed, and charged each day correctly
- Be fully aware of all hotel promotions and functions, and fully trained on relevant standards
- Ensure our guests receive the highest standards of service from their very first interaction
- Be a key ambassador for the hotel
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring:
- Excellent communication skills
- Facilitate effective internal and external communication
- Strong attention to detail
- Warm and engaging telephone manner
- Pride in providing a seamless and professional experience for every caller
- Previous experience from within a luxury service environment is preferred
- Have an excellent understanding of the 5 star hospitality industry
- Ability to work flexible shifts including weekends
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
The expected salary package of our Switchboard Operator is £33,364 gross per annum (salary plus discretionary service charge)
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Switchboard Operator employer: Rocco Forte Hotels Group
Brown's Hotel, a prestigious landmark in the heart of Mayfair, offers an exceptional work environment for those passionate about hospitality. As part of the Rocco Forte Hotels group, employees benefit from extensive learning and development opportunities, competitive discounts, and a culture that celebrates individuality and excellence. Join us to be part of a team that values your growth while delivering unparalleled service to our distinguished guests.
