At a Glance
- Tasks: Support our housekeeping team by delivering linen, assisting with guest requests, and maintaining cleanliness.
- Company: Join the prestigious Brown's Hotel, a historic landmark in Mayfair.
- Benefits: Enjoy discounted hotel stays, meals on duty, and extensive learning opportunities.
- Other info: Great career growth potential in the exciting hospitality industry.
- Why this job: Be part of a passionate team delivering exceptional 5-star service in a vibrant environment.
- Qualifications: Enthusiasm, a positive attitude, and a commitment to high hygiene standards are essential.
The predicted salary is between 21600 - 26400 £ per year.
Our Hotel
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Your key responsibilities
As a Housekeeping Porter at Brown's Hotel London, you will play a vital role in supporting our dedicated housekeeping team and ensuring the smooth operation of our luxurious hotel environment.
With your attention to detail and proactive approach, you’ll help uphold the exceptional standards our guests expect from the Rocco Forte name.
Whether delivering linen, collecting waste, or assisting with guest requests, your efficiency, reliability, and pride in presentation will ensure every guest experiences comfort, care, and quality from the moment they arrive.
You’ll work independently with confidence, while also supporting the wider housekeeping and maintenance teams through clear, respectful communication and teamwork.
- As a valued part of the Forte family, you will
- Assist in the smooth daily operation of the housekeeping department.
- Deliver and retrieve linen, amenities, and housekeeping supplies as needed.
- Support room attendants with the set-up and clearing of guest rooms.
- Remove waste and soiled linen from guest areas in line with hygiene protocols.
- Respond promptly and courteously to guest and team requests.
- Report any maintenance issues or hazards to management promptly.
- Ensure cleanliness and tidiness in all back-of-house and guest-facing areas.
- Uphold hygiene, health, and safety standards at all times.
Who we are looking for
We are seeking enthusiastic and dedicated Housekeeping Porter who is passionate about celebrating the individuality of our hotels and guests.
We are looking for team members who bring
- A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
- A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
- Enthusiasm and a strong work ethic.
- The ability to work in a fast-paced environment & handling multiple tasks.
- The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
- Independence while collaborating effectively within teams and across departments.
- A commitment to maintaining high standards of hygiene, health, and safety.
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
- Discounted rates across our collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Gym Membership Discounts
- Enhanced Maternity & Paternity Pay
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
- #J-18808-Ljbffr
Housekeeping Porter employer: Rocco Forte Hotels Group
At Rocco Forte Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and encouraged to express their individuality. Located in the heart of Edinburgh, our hotel offers not only competitive benefits such as discounted stays and extensive development opportunities but also a unique chance to be part of a prestigious brand that celebrates excellence in hospitality. Join us to grow your career while delivering exceptional service in a stunning setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rocco Forte Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rocco Forte Hotels Group
Don't be shy about reaching out to Rocco Forte Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rocco Forte Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rocco Forte Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
