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- Tasks: Join us as a Night Receptionist, ensuring our guests have an unforgettable stay.
- Company: Rocco Forte Hotels is a prestigious collection of iconic hotels with a rich history.
- Benefits: Enjoy discounted hotel stays, food, spa treatments, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a family-like culture that values excellence.
- Qualifications: Previous receptionist or customer service experience preferred; must work nights and weekends.
- Other info: Work hours are from 10:00 pm to 08:00 am, perfect for night owls!
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your Key Responsibilities
- Help to ensure the seamless running of the overnight Front Office
- Be responsible for delivering an unforgettable stay for our guests
- Be the first point of contact for our guests during the night shift
- Deal with guest requests, check guests in and out, answer any telephone enquiries
- Deliver a discreet service that exceeds the exceptional standards set by Rocco Forte Hotels.
- Work alongside the Night Manager and other Night Team Members
Who we are looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
We Are Looking For Team Members Who Bring
- High personal and professional standards
- Strong instincts when it comes to fulfilling the needs of guests
- Excellent communication skills with colleagues and guests
- Strong attention to detail and problem solving abilities
- Team spirit and trustworthiness
- Passion, commitment, and pride in your work
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working With Us Provides Access To The Following Perks:
- Discounted rates across our collection of iconic hotels
- Discounted food & beverage experiences
- Discounted spa treatments and products
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition & reward programs
- Annual awards
- Employee Assistance Programme
- Cycle to Work
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Night Receptionist employer: Rocco Forte Hotels Germany_Career
Contact Detail:
Rocco Forte Hotels Germany_Career Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the unique features of The Balmoral and Rocco Forte Hotels. Understanding the hotel's history and its commitment to exceptional service will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience during any informal conversations or networking opportunities. Share specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the hotel's values.
✨Tip Number 3
Prepare to discuss your ability to handle night shifts effectively. Emphasise your adaptability and reliability, as these traits are crucial for a Night Receptionist who needs to manage guest requests and ensure smooth operations overnight.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or receptionist roles. Emphasise any previous night shift work and your ability to handle guest requests efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique culture at Rocco Forte Hotels. Mention specific reasons why you want to work at The Balmoral and how you can contribute to their team.
Highlight Key Skills: In your application, focus on skills such as excellent communication, attention to detail, and problem-solving abilities. Provide examples from past experiences that demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Rocco Forte Hotels Germany_Career
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience, as this aligns with the hotel's commitment to excellence.
✨Demonstrate Strong Communication Skills
As a Night Receptionist, you'll be the first point of contact for guests. Practice clear and confident communication, both verbally and non-verbally. Be prepared to discuss how you handle guest inquiries and resolve issues effectively.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss situations where your keen eye for detail has made a difference, whether it's in managing bookings or ensuring a smooth check-in process for guests.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled challenging situations, especially during night shifts or busy periods.
