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- Tasks: Perform spa treatments and provide exceptional customer service to guests.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels known for excellence.
- Benefits: Enjoy discounts on hotel stays, meals, and spa treatments, plus extensive learning opportunities.
- Why this job: Be part of a passionate team in a serene spa environment focused on holistic wellbeing.
- Qualifications: Minimum 2 years as a therapist in a 5-star setting; HND level 3 in Beauty or Holistic Therapy required.
- Other info: Flexible shifts available; join a family culture that values personal growth and service excellence.
The predicted salary is between 36000 - 60000 £ per year.
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Our hotel
The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of the location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
The successful candidate will be joining our newly refurbished Spa, rooted in the rhythms of the Mediterranean, Irene Forte Spa, is a serene world of holistic wellbeing and restorative calm in the heart of Edinburgh.
Discover bespoke rituals using Irene Forte Skincare’s award-winning vegan products (Manicurist, Davines) innovative therapies with volcanic stones and quartz, and advanced technologies including LYMA Laser Pro and Tri Energy.
As a valued part of the Forte family, you will:
- Be able to perform all guest care and treatments offered in our Spa Brochure
- Deliver outstanding customer service and care to our guests
- Ensure the expectations of our guests are met at all times, and they feel pampered
- Act naturally in all your communications
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Build and maintain strong client relationships, encouraging repeat visits and referrals
The successful candidate will be able to work a flexible rota, including day, evening, and weekend shifts, to support our business needs over 5 working days and totalling 39 hours per week.
Who Are We Looking For
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.
Our Minimum Requirements
- A minimum of 2 years as an experienced therapist in a 5 star environment.
- HND level 3 in Beauty or Holistic Therapist is required
We Are Looking For Team Members Who Bring
- High personal and professional standards
- Highly motivated and truly professional individual
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working With Us Provides Access To The Following Perks
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Health Care Provider
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Industries
Hospitality
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Head Spa Therapist employer: Rocco Forte Hotels Germany_Career
Contact Detail:
Rocco Forte Hotels Germany_Career Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist
✨Tip Number 1
Familiarise yourself with the Irene Forte Spa and its unique offerings. Understanding the specific treatments and products used will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate that you’re a great fit for their team.
✨Tip Number 3
Prepare to discuss your previous experiences in high-end spa environments. Highlight specific examples where you delivered exceptional customer service or resolved guest issues, as this aligns with the hotel's commitment to excellence.
✨Tip Number 4
Showcase your passion for holistic wellbeing and continuous learning. Mention any additional training or certifications you have pursued, as this demonstrates your dedication to personal growth and staying updated with industry trends.
We think you need these skills to ace Head Spa Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a therapist in a 5-star environment. Include specific treatments you are skilled in and any relevant qualifications, such as your HND level 3 in Beauty or Holistic Therapy.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for holistic wellbeing and customer service. Mention why you want to work at Rocco Forte Hotels and how your values align with their commitment to excellence.
Showcase Your Skills: In your application, emphasise your excellent communication skills and ability to build strong client relationships. Provide examples of how you've delivered outstanding customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Rocco Forte Hotels Germany_Career
✨Showcase Your Expertise
As a Head Spa Therapist, it's crucial to demonstrate your extensive knowledge and experience in beauty and holistic therapies. Be prepared to discuss specific treatments you've performed and how they align with the offerings at Rocco Forte Hotels.
✨Emphasise Customer Service Skills
Highlight your commitment to exceptional customer service. Share examples of how you've gone above and beyond to ensure guests feel pampered and valued, as this aligns with the hotel's ethos of providing an authentic experience.
✨Demonstrate Team Spirit
Rocco Forte Hotels values teamwork, so be ready to discuss how you collaborate with colleagues. Share instances where you've contributed to a positive team environment or helped resolve conflicts to ensure seamless service.
✨Express Your Passion for Learning
Convey your enthusiasm for personal growth and continuous learning in the spa industry. Mention any recent training or certifications you've pursued, especially those related to innovative therapies or products used at the Irene Forte Spa.
