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- Tasks: Convert potential customers into sales via phone and online, handling inbound enquiries.
- Company: Join a dynamic Ecommerce team at our Preston Head Office, focused on growth and innovation.
- Benefits: Enjoy a supportive team environment with opportunities for personal and professional development.
- Why this job: Be part of a close-knit team where your positive attitude and motivation can shine.
- Qualifications: Two years in target-driven sales, CRM experience, and a knack for exceeding goals required.
- Other info: Utilise various platforms like social media and CRM tools to engage with clients.
We are seeking a versatile individual with solid experience of working in a target driven sales environment to join our growing Ecommerce team. The role is primarily converting potential customers into sales both online and over the phone, handling inbound sales calls and reaching out to potential traders over the phone. Being part of a small close-knit team, the ideal candidate will have a positive attitude, a keenness to learn and be highly motivated. This role is based at our Preston Head Office.
Responsibilities:
- Handling inbound sales enquiries.
- Consistently exceeding quarterly sales targets.
- Making follow up calls to leads generated by social media and websites.
- Converting leads into sales over the phone and online on a consistent basis.
- Maintaining and developing relationships with existing customers.
- Keep up to date records of all contact made to potential and existing customers through our CRM system.
- Making outbound calls to warm leads.
- Creating accurate quotations and invoicing.
- Liaising with vendors and carriers regarding product deliveries.
- Sourcing new leads through social media and online research.
- Making outbound calls to tradespeople, canvassing our online trade programme.
- Utilising all channels to interact with potential clients, i.e. social media, website, Whatsapp, marketplace, phone calls.
What we look for:
- At least two years’ experience of working in a target driven sales environment, ideally over the phone.
- Experience using CRM software.
- Experience with the buyer journey, lead nurturing and sales pipelines.
- Understanding multiple touchpoints and selling on value, not price.
- Ability to consistently exceed sales targets.
- A positive mindset with a strong hunger for success.
- Excellent numeracy and IT skills.
- Knowledge of social media platforms.
- Experience of using LinkedIn as a sales tool.
- Professional and confident telephone manner.
- Ability to understand and adapt to customers’ needs.
- Attention to detail and strong organisational skills.
- Ability to work independently and as part of a team.
Tech Stack:
- Shopify (Website)
- Pipedrive (Sales CRM)
- Odoo (Warehouse Management)
- Asana (Workflow Management)
- Social Media (Instagram, Facebook, Tiktok, Pinterest, LinkedIn)
Telesales Executive employer: Roccia
Contact Detail:
Roccia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Executive
✨Tip Number 1
Familiarise yourself with our tech stack, especially Pipedrive and Shopify. Understanding how these tools work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your telephone skills! Since this role involves a lot of phone interaction, practice your pitch and ensure you can convey value effectively. A confident and professional telephone manner can set you apart from other candidates.
✨Tip Number 3
Leverage social media to your advantage. Research how we use platforms like LinkedIn and Instagram for lead generation. Being knowledgeable about our online presence will demonstrate your initiative and understanding of modern sales techniques.
✨Tip Number 4
Showcase your ability to exceed targets by preparing examples from your past experiences. Be ready to discuss specific instances where you've successfully converted leads or improved sales, as this will highlight your results-driven mindset.
We think you need these skills to ace Telesales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a target-driven sales environment, especially any roles involving telesales. Use specific examples of how you've exceeded sales targets and mention your familiarity with CRM software.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your positive mindset and hunger for success, and provide examples of how you've maintained relationships with customers and converted leads into sales.
Showcase Relevant Skills: Emphasise your excellent numeracy and IT skills, as well as your knowledge of social media platforms. Mention any experience you have with tools like LinkedIn for sales, and how you adapt to customer needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and strong organisational skills, which are crucial for this role.
How to prepare for a job interview at Roccia
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience in a target-driven sales environment. Highlight specific examples where you exceeded sales targets and how you managed to convert leads into sales, especially over the phone.
✨Familiarise Yourself with the Tech Stack
Make sure you understand the tools mentioned in the job description, such as Shopify, Pipedrive, and social media platforms. Being able to discuss how you've used similar tools in the past will demonstrate your readiness for the role.
✨Demonstrate Your Customer-Centric Approach
Prepare to explain how you adapt to customers' needs and maintain relationships. Share examples of how you've nurtured leads and provided value beyond just making a sale, as this aligns with the company's focus on relationship-building.
✨Exude Positivity and Motivation
Since the role requires a positive mindset and motivation, be sure to convey your enthusiasm for the position during the interview. Share what drives you to succeed in sales and how you maintain a positive attitude even in challenging situations.
