At a Glance
- Tasks: Support customers with housing issues and ensure their tenancies are successful.
- Company: Rocasa Consulting Ltd, a dynamic company focused on customer satisfaction.
- Benefits: Competitive pay of £210 per day, flexible working arrangements, and valuable experience.
- Other info: Opportunity to work both in the field and from home, with a focus on community impact.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 42000 - 42000 £ per year.
Rocasa Consulting Ltd are recruiting a Temporary Housing Officer to cover the Hertfordshire Patch for 4 Months, Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £210 per day via Umbrella.
Responsibilities include:
- Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
- Report household repairs and any communal block repairs or health and safety concerns.
- Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
- Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
- Maximise rental income through management of rent accounts and advising customers about rent arrears.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
- Conduct home visits and tenancy reviews and visits within a customer's first year of being a tenant and beyond.
- Refer concerns of safeguarding to the relevant authorities.
Temporary Housing Officer employer: Rocasa Consulting
Rocasa Consulting Ltd is an exceptional employer, offering a supportive work culture that prioritises customer advocacy and community engagement. With flexible working arrangements and a focus on employee development, staff are empowered to make a meaningful impact in the Hertfordshire area while enjoying competitive pay and a collaborative environment that fosters growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Rocasa Consulting Ltd. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of tenancy management and customer service. We want to see you shine, so think about real-life examples where you've made a difference for customers.
✨Tip Number 3
Show your passion for helping others! When discussing your experience, highlight how you've advocated for customers in the past. This will resonate well with the values of Rocasa Consulting Ltd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Temporary Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Temporary Housing Officer role. Highlight your experience in housing management and customer service, as these are key to what we’re looking for!
Showcase Your Advocacy Skills:Since you'll be acting as an advocate for customers, share examples of how you've successfully supported clients in the past. We want to see your ability to resolve issues and provide effective advice.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Rocasa Consulting
✨Know Your Stuff
Make sure you understand the key responsibilities of a Temporary Housing Officer. Brush up on housing management issues, tenancy agreements, and customer service principles. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you've helped customers resolve issues or improved their experience. This will demonstrate your commitment to putting customers at the heart of what you do.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with breaches of tenancy agreements or managing rent arrears. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
