At a Glance
- Tasks: Investigate and resolve anti-social behaviour cases while advocating for residents.
- Company: Rocasa Consulting, a leader in community safety and housing management.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to improving resident satisfaction.
- Why this job: Make a real difference in your community by tackling anti-social behaviour.
- Qualifications: Experience in ASB management and a valid UK driving licence.
The predicted salary is between 31500 - 38500 £ per year.
Rocasa Consulting are looking to recruit a Experienced ASB Officer covering the Kent Hybrid Working Mon - Fri 9am - 5.30pm paying £215 per day via umbrella
You must live in patch in Kent and have a UK Driving Licence and access to a car.
Specialist ASB officer with understanding of housing legal work and landlord ASB tools and powers
- Act as an advocate for customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Pro-actively investigating and resolving instances of low – high level ASB cases.
- Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
- Support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
- Lead on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
- Support continuous improvement and increased satisfaction.
- Ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
- Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions
Temporary Anti Social Behaviour Officer employer: Rocasa Consulting
Rocasa Consulting is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth within the community-focused role of Temporary Anti Social Behaviour Officer. With a commitment to tackling anti-social behaviour in Kent, employees benefit from hybrid working arrangements, competitive pay, and the chance to make a meaningful impact in residents' lives while collaborating with dedicated professionals in a dynamic environment.
