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- Tasks: Support residents with complex repairs and ensure effective communication throughout their journey.
- Company: Join a dedicated team focused on improving resident satisfaction and safety.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference in the community.
- Why this job: Be the vital link between residents and our repairs team, making impactful changes every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunity to grow in a supportive environment while tackling real-world challenges.
The predicted salary is between 36000 - 60000 £ per year.
Objective: To provide support to residents with complex repairs by progressing cases to achieve effective solutions for our residents. Support our residents through their repairs journey by acting as the link between the resident and our complex repairs team.
- Progress cases with key stakeholders by having an on-site presence at residents’ homes to provide enhanced support.
- Liaise with planning team to help manage and schedule appointments relating to complex repairs.
- Provide timely communication through home visits, telephone, email and letters.
- Escalate and record resident complaints and ensure compliance with response times.
- Support our priority decant cases ensuring that their move is thoroughly risk assessed and executed.
- Propose action plans with stakeholders and monitor through to resolution.
- Manage a complex repairs caseload through to completion.
- Support the protection and safety of our residents by identifying safeguarding concerns and following the safeguarding procedures, making appropriate referrals.
Key Outcomes:
- Resident satisfaction is improved, and resident trends are identified and reported.
- A high quality, professional service is delivered to both colleagues and service providers through effective partnership working.
- Complex and legal matters relating to a landlord’s obligations and design and management regulations are effectively resolved within prescribed timescales.
- Effective communication internally and externally with all stakeholders.
- KPI data is collected, monitored and required standards are met or exceeded.
- Policies and procedures, including but not limited to, health and safety practices, safeguarding etc. are adhered to and risks are minimised.
- Safeguarding concerns, suspicions or allegations of abuse are recorded and sent to Tenancy Enforcement. Internal systems are updated regularly with relevant information.
If this role is of interest, we would love to hear from you! Get in touch via phone or email, using the details provided.
Resident Liaison Officer employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Research their values and mission, and think about how you can align your experiences with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Resident Liaison Officer role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've successfully managed complex cases or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Liaison Officer. We want to see how you can support residents through their repairs journey, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since effective communication is key in this role, be sure to demonstrate your ability to communicate clearly and professionally in your written application. Whether it’s through emails or letters, we’re looking for someone who can keep everyone in the loop!
Highlight Problem-Solving Abilities: As a Resident Liaison Officer, you’ll need to manage complex cases and propose action plans. Use your application to share instances where you’ve successfully resolved issues or improved processes. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Rocasa Consulting
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key outcomes mentioned in the job description, such as improving resident satisfaction and managing complex repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully liaised with stakeholders or resolved complex issues. Be ready to share these examples during the interview to illustrate your problem-solving skills and ability to communicate effectively, which are crucial for this position.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their communication processes, showing that you’re proactive and engaged.
✨Understand Safeguarding Procedures
Since safeguarding is a critical aspect of this role, brush up on relevant policies and procedures. Be prepared to discuss how you would handle safeguarding concerns and ensure compliance with health and safety practices. This will demonstrate your commitment to protecting residents and adhering to regulations.
