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For Companies At a Glance
- Tasks: Be the go-to person for tenants, helping them with their queries and tenancy needs.
- Company: Join a leading Housing Provider in Central London, known for rapid growth and innovation.
- Benefits: Enjoy hybrid work options, competitive pay, and a supportive team environment.
- Why this job: Make a real impact by helping residents find homes and sustain their tenancies.
- Qualifications: Experience in lettings and housing management is essential; knowledge of tenancy processes is a plus.
- Other info: This is a 6-month contract with potential for extension; immediate start available.
The predicted salary is between 42000 - 63000 £ per year.
An opportunity for Temporary Hybrid Lettings and Allocation Officers to join a Lettings Team based in Central London. The role will involve acting as the first point of contact for tenants and provide an excellent customer service to tenant whilst supporting tenants to maintain their tenancies. Working Full Time Hours 37.5 hours 3 Days in the Office and 2 Days at home Paying up to £210 per day via umbrella service for 6 Months,.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Client Details
A reputable and leading Housing Provider who have rapid growth in their teams and portfolio.
Description
The key responsibilities:
*
* To act as the first point of contact for tenants, escalating issues when needed.
* To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice.
* To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up.
* To ensure that residents are aware of our digital sign up process and that they utilise the resident portal.
* To prepare sign up documents, including tenancy agreements for residents ahead of the sign up.
* To carry out viewings and sign up of available properties.
* Support and advise tenants to ensure their tenancies are sustained.
Profile
The successful candidate will have:
* Previous experience in Lettings and Housing Management
* Good knowledge of the lettings process and allocations
* Identify support needs and safeguarding tenancies
* Tenancy sustainment.
Job Offer
There are several Lettings and Allocation Officer positions available – this is a 6-month minimum contract with the possibility to be extended. A competitive daily rate will be offered and an immediate start – one weeks notice start-date
Lettings officer employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings officer
✨Tip Number 1
Familiarise yourself with the lettings process and current housing regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to tenant support and tenancy sustainment. This will help you articulate your experience effectively during the interview.
✨Tip Number 4
Showcase your customer service skills during any interactions with the hiring team. Being personable and approachable can set you apart from other candidates.
We think you need these skills to ace Lettings officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings and housing management. Emphasise any previous roles where you acted as a point of contact for tenants or handled tenancy agreements.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the lettings process and your ability to provide excellent customer service. Mention specific examples of how you've supported tenants in the past.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and knowledge of tenancy rights. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rocasa Consulting
✨Know the Lettings Process
Make sure you have a solid understanding of the lettings process and housing management. Be prepared to discuss your previous experience in this area and how it relates to the role you're applying for.
✨Demonstrate Customer Service Skills
As the first point of contact for tenants, excellent customer service is crucial. Think of examples from your past roles where you've successfully handled tenant inquiries or resolved issues, and be ready to share these during the interview.
✨Understand Affordability Assessments
Familiarise yourself with how to conduct affordability assessments. Be prepared to explain how you would gather financial information and assess a tenant's eligibility for a property, as this will likely come up in the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you would explain tenancy rights and responsibilities to residents, and how you would ensure they understand the digital sign-up process.
