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- Tasks: Lead service charge projects and resolve account issues while collaborating with stakeholders.
- Company: Join Rocasa Consulting, a key player in the housing sector, supporting community living.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by improving service charge processes and engaging with residents.
- Qualifications: Experience with service charge regimes, strong analytical skills, and advanced IT proficiency required.
- Other info: Contract role until September 2025, with mandatory office days on Mondays.
Rocasa Consulting is working with one of the largest housing associations in their search for a Service Charge Officer. This is a contract role till September 2025 with hybrid working (3 days in the office, Mondays are mandatory) and will pay £22 - £28ph to the successful candidate.
The main part of the role will be delivering a backlog of service charge accounts, which have been held up due to issues/errors in them. To resolve the issues, you might need to visit the site to get a better understanding of the physical structure and components (although not in every case).
Your responsibilities will include:
- Lead service charge projects, working through a defined number of service charge accounts that have been issued a Section 20B notice, ensuring audit and delivery within the 6-month period.
- Review historic service charge accounts, collaborating closely with internal stakeholders, including Estate Operations Managers.
- Investigate and resolve errors or issues in service charge accounts; this may include visiting sites to better understand property structures and components.
- Respond to resident complaints and queries regarding historic service charge accounts.
- Support resident engagement activities, documenting all decisions, outcomes, and lessons learned.
- Assist with the delivery of backlog service charge accounts ensuring compliance and audit readiness.
The ideal candidate will:
- Have proven experience working compliantly with variable service charge regimes, particularly on large mixed-tenure schemes.
- Possess strong analytical skills with the ability to reconcile and work through complex service charge accounts.
- Exhibit excellent problem-solving skills and the ability to work collaboratively with stakeholders to reach solutions.
- Have significant experience in analysing complex data and presenting findings to support business decisions.
- Demonstrate a sound understanding of tenancy agreements and lease interpretation.
- Show the ability to deliver projects and meet strict deadlines.
- Have strong interpersonal skills, with the ability to communicate complex service charge information clearly to residents.
- Possess advanced IT skills, particularly in Microsoft Excel.
- Have strong knowledge of the RICS Service Charge Residential Code.
- Have a good understanding of the Landlord and Tenant Act (1985), particularly Section 19 relating to the reasonableness of costs.
We can offer you a full insight and job description on applying; please don’t delay with your application.
Interim Service Charge Officer employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Service Charge Officer
✨Tip Number 1
Familiarise yourself with the RICS Service Charge Residential Code and the Landlord and Tenant Act (1985). Understanding these regulations will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with service charge accounts. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex service charge issues in the past. Being able to articulate your problem-solving skills and collaborative efforts with stakeholders will set you apart from other candidates.
✨Tip Number 4
Showcase your advanced IT skills, particularly in Microsoft Excel, by being ready to discuss how you've used these skills to analyse data and present findings. This will highlight your technical proficiency, which is crucial for the role.
We think you need these skills to ace Interim Service Charge Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Interim Service Charge Officer position. Highlight key skills such as analytical abilities, problem-solving, and knowledge of service charge regimes.
Tailor Your CV: Customise your CV to reflect relevant experience that aligns with the job description. Emphasise your background in managing service charge accounts, working with stakeholders, and any specific projects you've led that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills meet the company's needs. Mention your understanding of the RICS Service Charge Residential Code and your ability to communicate complex information clearly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects attention to detail, which is crucial for the role of Service Charge Officer.
How to prepare for a job interview at Rocasa Consulting
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with service charge accounts, Section 20B notices, and the RICS Service Charge Residential Code to demonstrate your knowledge during the interview.
✨Prepare for Problem-Solving Questions
Given the emphasis on resolving errors in service charge accounts, be ready to discuss specific examples from your past experience where you've successfully tackled similar challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Highlight your analytical abilities by discussing how you've reconciled complex data in previous roles. Be prepared to explain your approach to analysing service charge accounts and how you present findings to stakeholders.
✨Demonstrate Strong Interpersonal Skills
Since the role involves communicating complex information to residents and collaborating with internal stakeholders, practice articulating your thoughts clearly. Share examples of how you've effectively engaged with residents or worked within a team to achieve project goals.
