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- Tasks: Support daily operations, ensuring facilities are clean, safe, and well-maintained.
- Company: Join Rocasa Consulting, a leading partner for housing associations in North Somerset.
- Benefits: Earn up to £18.74 per hour with a flexible Monday to Friday schedule.
- Why this job: Be part of a customer-focused team making a positive impact on the environment.
- Qualifications: Customer service experience, driving license, and strong communication skills required.
- Other info: Ideal for those who thrive in a dynamic, organised, and proactive work environment.
Rocasa Consulting are supporting a large Housing Association with an Interim Facilities Assistant role based in North Somerset working 37.5 hours per week Mon - Fri paying up to £18.74ph via Umbrella.
To provide day to day operational FM services to colleagues and visitors in this front facing customer-focused role:
- To ensure the facilities are safe, clean, well-stocked, suitably maintained, well presented and comfortable at all times.
- To ensure a consistent approach to FM is applied, that colleagues can expect as the standard across all office sites.
- Conduct regular daily/weekly checks to ensure the offices are clean, safe, secure, well presented, and fully stocked, taking corrective action when required.
- Ensure meeting bookings are administered efficiently and that rooms are neat, tidy and equipped as required.
- Support the efficient running of the post room and associated arrangements.
- Proactively identify and report any maintenance issues to the relevant party (landlord or contractor) and liaise closely with any affected colleagues.
- Oversee planned maintenance, ensuring it is carried out safely in accordance with risk assessments and method statements provided in advance of any visits.
- Following security protocol, issue security passes to colleagues, visitors and contractors.
- Ensure FM activities are conducted in such a way as to limit our negative impact on the environment.
You will require the following skills and experience:
- Experience working in a customer facing role.
- Driving License.
- Excellent written and spoken communication skills.
- Competent in a range of IT packages (including MS Office, particularly Excel).
- Confident communicator.
- Highly organised.
- Basic repairs and maintenance skills.
- Positive and proactive approach to work.
- Enthusiastic with a desire to deliver against goals and deadlines.
Interim Facilities Assistant employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific facilities management practices and standards that are common in housing associations. Understanding the nuances of this sector will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the facilities management field, especially those who have experience in customer-facing roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how they relate to facilities management. Be ready to share specific examples of how you've handled maintenance issues or improved service delivery.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for daily checks and maintenance tasks. This will not only demonstrate your proactive approach but also your ability to manage time effectively in a busy environment.
We think you need these skills to ace Interim Facilities Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains how your skills align with the responsibilities outlined in the job description. Mention specific examples of your previous work that relate to the tasks you'll be handling.
Highlight Relevant Skills: In your application, emphasise your communication skills, IT proficiency, and organisational abilities. Provide examples of how you've successfully managed similar tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rocasa Consulting
✨Showcase Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your experience in providing excellent service. Prepare examples of how you've handled customer queries or resolved issues in the past.
✨Highlight Your Organisational Abilities
The job requires a high level of organisation. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Mention any tools or methods you use to stay organised.
✨Demonstrate Communication Proficiency
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions that assess your written communication skills.
✨Prepare for Practical Scenarios
Given the hands-on nature of the role, be prepared for scenario-based questions. Think about how you would handle maintenance issues or ensure safety and cleanliness in the facilities.
