At a Glance
- Tasks: Support customers with housing issues and ensure their tenancies are successful.
- Company: Rocasa Consulting Ltd, dedicated to excellent customer service in housing.
- Benefits: Competitive salary of £41,500, flexible working, and a supportive team environment.
- Other info: Work in a dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives by helping them secure and maintain their homes.
- Qualifications: Experience as a Housing Officer and a valid UK driving licence.
Rocasa Consulting Ltd are recruiting a Housing Officer to cover the Essex Patch Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £41,500 per anum.
- Must Live in Patch Essex
- Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
- Report household repairs and any communal block repairs or health and safety concerns
- Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
- Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
- Maximise rental income through management of rent accounts and advising customers about rent arrears.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
- Conduct home visits and tenancy reviews and visits within a customer's first year of being a tenant and beyond
- Refer concerns of safeguarding to the relevant agencies
- Work alongside statutory agencies to encourage tenancy sustainment You must have UK Driving Licence and Access to a Car and have previous experience as a Housing Officer
Temporary Housing Officer in Ingatestone employer: Rocasa Consulting
Rocasa Consulting is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth within the community-focused role of Temporary Anti Social Behaviour Officer. With a commitment to tackling anti-social behaviour in Kent, employees benefit from hybrid working arrangements, competitive pay, and the chance to make a meaningful impact in residents' lives while collaborating with dedicated professionals in a dynamic environment.
We think you need these skills to ace Temporary Housing Officer in Ingatestone
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Organisational Skills
Adaptability
Teamwork
