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- Tasks: Manage housing referrals, conduct inspections, and support vulnerable customers.
- Company: Rocasa Consulting Limited, dedicated to community-focused housing solutions.
- Benefits: Competitive pay of up to £16.15 per hour plus mileage.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing roles, driving licence, and DBS check required.
- Other info: Temporary position for 4-8 weeks with opportunities for professional growth.
Rocasa Consulting Limited are looking to recruit a Temporary Sheltered Housing Officer in Evesham to cover 2 sites across Worcester for 4 - 8 weeks paying up to £16.15 per hour plus mileage.
To effectively manage referrals, offers, complete tenancy sign ups, process terminations, void checks and undertake new tenancy visits.
Liaise with local authority housing and social services and other stakeholder statutory and voluntary organisations to ensure the timely allocation of properties.
Hold weekly customer surgeries to deal with housing related queries.
Carry out regular monitoring inspections at schemes including routine health and safety checks.
Undertake Tenancy Audit visits according to target and gathering customer data to inform the QL customer relationship management system.
Complete CORE monitoring data.
Work with the Income Team to ensure that income collection is maintained in accordance with set targets.
Keep up to date with Government and local initiatives, regulations and legislative changes and guidance relevant to projects and services.
Ensure prompt and efficient turnaround of tenancies to keep rent loss to a minimum.
Develop and sustain effective relationships with external partners and stakeholders and represent the organisation in a positive manner to ensure positive outcomes.
Make best use of available technology and work in an agile way to ensure the highest levels of customer service.
Work collaboratively with colleagues and partner agencies to deliver services that put the customer at the heart of delivery.
Monitor the quality-of-service charge funded services.
Deliver a variety of inclusive and effective customer involvement opportunities to ensure customers influence services.
Establish, develop, and maintain effective working relationships with customers, contractors, outside agencies, and colleagues.
Identify, plan, and implement health and wellbeing plans for vulnerable customers with their agreement and initiate changes to the plan in line with changing customer needs and aspirations.
Undertake follow up casework and liaise with external agencies on behalf of customers.
You will need a Driving licence and access to a car and DBS Check on the update service, alongside previous experience in a similar role.
Sheltered Housing Officer in Evesham employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Officer in Evesham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rocasa Consulting Limited. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the responsibilities of a Sheltered Housing Officer. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! As a Sheltered Housing Officer, communication and relationship-building are key. Be ready to share examples of how you've effectively worked with customers and stakeholders in the past. We want to see your people skills shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Sheltered Housing Officer in Evesham
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Sheltered Housing Officer role. Highlight relevant experience and skills that match the job description, so we can see how you fit right in!
Read the Job Specs Carefully: Before applying, take a good look at the job specs. Understanding what we’re looking for will help you craft a more focused application that stands out from the crowd.
Showcase Your Experience: In your application, don’t just list your previous roles. Share specific examples of how you've managed tenancies, liaised with stakeholders, or improved customer service. We love seeing real-life applications of your skills!
Apply Through Our Website: When you're ready to hit 'Apply', make sure you do it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rocasa Consulting
✨Know Your Stuff
Make sure you’ve read the job specs thoroughly. Understand the key responsibilities like managing referrals and liaising with local authorities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your previous roles that demonstrate your ability to handle tenancy sign-ups, inspections, and customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Build Rapport
During the interview, focus on building a connection with the interviewer. Discuss how you can develop effective relationships with customers and stakeholders, as this is crucial for the role. A friendly attitude can go a long way!
✨Stay Updated
Be aware of current government initiatives and regulations related to housing. Mentioning recent changes or trends during your interview shows that you’re proactive and committed to staying informed, which is essential for a Sheltered Housing Officer.
