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- Tasks: Plan and coordinate repairs, ensuring efficient scheduling and customer satisfaction.
- Company: Join a dynamic team focused on delivering high-quality services.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Strong organisational skills and a knack for problem-solving.
- Other info: Be part of a team that values safety and customer care.
The predicted salary is between 36000 - 60000 £ per year.
Overall Purpose: To provide a high quality, planning and co-ordination service for Responsive Repairs.
- Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Please get in touch if this role is of interest.
Area Planner employer: Rocasa Consulting
Contact Detail:
Rocasa Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their needs, especially in planning and coordination. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in scheduling and customer service, as these are key for the Area Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Area Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in planning and coordination. We want to see how your skills align with the role of Area Planner, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Showcase Your Customer Service Skills: Since the role involves liaising with customers and resolving enquiries, highlight any previous experience you have in customer service. We love candidates who can demonstrate their ability to communicate effectively and provide top-notch support.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rocasa Consulting
✨Know Your Stuff
Make sure you understand the key responsibilities of an Area Planner. Brush up on your knowledge of scheduling systems and how they can impact operational KPIs. Being able to discuss specific examples of how you've effectively managed diaries or coordinated repairs will show you're the right fit.
✨Show Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've resolved enquiries or issues in the past, highlighting your ability to maintain service standards and timescales.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to adapt quickly to changes or resolve scheduling conflicts. Be ready to share these experiences during the interview, as it will showcase your ability to handle the dynamic nature of the role.
✨Understand Compliance and Safety
Familiarise yourself with GDPR regulations and Health and Safety measures relevant to the role. Being able to discuss how you ensure compliance and safety in your work will demonstrate your commitment to protecting both customers and colleagues.
