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- Tasks: Lead a team to deliver quality home services and ensure customer satisfaction.
- Company: Dynamic organisation focused on community and customer care.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while managing impactful projects.
- Qualifications: Experience in team management and a strong understanding of service delivery.
- Other info: Join a supportive environment with a focus on safety and compliance.
The predicted salary is between 36000 - 60000 £ per year.
Objective: To manage and support the planned works or empty homes team within a region in the delivery of programmed works.
Key Responsibilities:
- Manage a team to deliver programmed works in customers' homes.
- Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
- Ensure the necessary financial controls are exercised and that adequate resources are in place.
- Manage approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
- Monitor that operatives are maintaining appropriate levels of vehicle stock.
- Manage and control materials in line with legislative standards and company guidelines.
- Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.
Key Outcomes:
- Customer satisfaction and all operational KPIs are met or exceeded.
- Work is delivered on time and within budget; providing value for money.
- Contracts are effectively managed to deliver the service within budget and meeting customer expectations.
- Compliance with all relevant Regulatory requirements, Policies and Procedures.
- A robust and pro-active approach to Health and Safety and risk.
- Safeguarding concerns, suspicious or allegations of abuse are appropriately identified, recorded and sent to Tenancy Enforcement.
Service Manager employer: Rocasa Consulting Limited
Contact Detail:
Rocasa Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer satisfaction and operational KPIs, so you can showcase how your experience aligns with their goals during the chat.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your management style and how you've handled quality audits or subcontractor performance in the past.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your experience in managing teams, delivering projects, and ensuring quality control to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our objectives. Don’t forget to mention your approach to customer satisfaction and health and safety!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage projects and teams effectively. Numbers speak volumes, so if you’ve improved productivity or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rocasa Consulting Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Manager. Brush up on your knowledge about managing teams, quality audits, and financial controls. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or improved productivity. Highlight how you’ve dealt with challenges, maintained quality, and ensured compliance with regulations. This will demonstrate your capability to lead effectively.
✨Understand Health and Safety Regulations
Familiarise yourself with relevant health and safety standards and safeguarding procedures. Be ready to discuss how you would ensure compliance and promote safe working practices within your team. This is crucial for the role and shows you take it seriously.
✨Customer Satisfaction is Key
Think about how you can contribute to customer satisfaction and meeting operational KPIs. Prepare to share strategies you've used in the past to handle complaints and ensure timely delivery of services. This will highlight your commitment to putting customers first.
