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- Tasks: Maximize rental income by managing arrears and negotiating payment agreements.
- Company: Join a dedicated team focused on customer satisfaction and tenancy sustainment.
- Benefits: Enjoy a competitive salary up to £38,000 plus an annual 10% bonus.
- Why this job: Make a real impact in people's lives while developing your negotiation and communication skills.
- Qualifications: Strong communication skills and experience in customer service or finance preferred.
- Other info: Check your CV and read all requirements before applying!
The predicted salary is between 22800 - 42000 £ per year.
We are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment. Salary is up to £38,000 plus annual 10% bonus. Our goal is to prevent further accumulation of rent arrears by using prevention methods, conducting tenancy reviews, and providing continuous financial and welfare advice to customers as part of income collection. This role is within our Resident Services team, reporting into to the Income Manager. This role is on a 12-month FTC and is a remote working role with required travel to our homes in the Buckinghamshire, Oxfordshire and Hertfordshire and occasional meetings in our offices in Northampton and Covent Garden. Key Duties Include: Communicate with customers regarding rent accounts via phone and email. Manage rent arrears cases and negotiate payment arrangements. Collaborate with the financial wellbeing team to support tenancy sustainment. Provide advice on Welfare, Universal Credit, Housing Benefit, and CAB. Liaise with managing agents and local authorities for consistent service. Stay updated on legislative and regulatory requirements for rental income. About you Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures. Knowledge of tenancy issues and Housing Law. Excellent communication skills and have a positive \’can do\’ attitude. IT literacy including Microsoft Word, Excel and Outlook. Experience in presenting and representing arrears possession cases in court. Hold a full valid UK driving licence and access to a vehicle suitable for business purposes. JBRP1_UKTJ
Income Officer employer: Rocasa Consulting Limited
Contact Detail:
Rocasa Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the key aspects of managing rental income and arrears. Understanding the nuances of tenancy sustainment will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Being able to convey information clearly and empathetically is crucial for this role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully negotiated payment agreements or managed customer relationships. This will demonstrate your capability in handling similar situations.
✨Tip Number 4
Research our company values and how they align with your approach to customer service and income management. Showing that you resonate with our mission can set you apart from other candidates.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing rental income, handling arrears, and customer communication. Use specific examples that demonstrate your skills in negotiation and tenancy sustainment.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your understanding of the Income Officer role. Emphasize your ability to manage arrears and negotiate payment agreements, and express your commitment to supporting customers.
Review Job Requirements: Carefully read through all the requirements listed in the job description. Ensure you address each requirement in your application to show that you are a suitable candidate for the position.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rocasa Consulting Limited
✨Know Your Numbers
Be prepared to discuss your experience with managing rental income and arrears. Familiarize yourself with key metrics related to tenancy sustainment and be ready to provide examples of how you've successfully maximized income in previous roles.
✨Communication is Key
Since the role involves a lot of communication with customers, practice articulating your thoughts clearly. Prepare for questions about how you handle difficult conversations, especially when negotiating payment agreements.
✨Understand the Policies
Make sure you have a solid understanding of arrears policies and procedures. Be ready to discuss how you would apply these in real-life scenarios during the interview.
✨Showcase Problem-Solving Skills
Think of examples where you've successfully resolved issues related to arrears or tenancy sustainment. Highlight your ability to think critically and find solutions that benefit both the customer and the organization.
