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- Tasks: Manage tenancy for 750 properties, ensuring excellent customer service and communication.
- Company: Rocasa Consulting is dedicated to providing top-notch housing services in Hertfordshire and Central Bedfordshire.
- Benefits: Earn £210 per day with mileage paid from home; enjoy a flexible work schedule.
- Why this job: Join a team that values residents and focuses on improving community satisfaction.
- Qualifications: Must have a driving licence, good IT skills, and experience in housing management.
- Other info: Candidates must reside in the patch area of Hertfordshire or Central Bedfordshire.
The predicted salary is between 42000 - 58800 £ per year.
Rocasa Consulting are looking to recruit an experienced Housing Officer to cover a large patch of properties in Hertfordshire and Central Bedfordshire, consisting of 750 properties.
You must have a driving licence and access to a car, with all mileage paid from your home address. The position pays £210 per day, with working hours from 9am to 5.30pm, 37 hours per week, Monday to Friday.
- Manage handover of all tenancy management excluding income, ASB, and compliance.
- Provide a local presence on patch.
- Good communication and general tenancy/housing management experience.
- Good IT skills, able to pick up systems easily.
- Excellent customer service and letter writing skills.
- Report household repairs and any communal block repairs or health and safety concerns.
- Deliver a tenancy management service tailored to the needs of our customers, including sign-ups of new tenancies and enabling amendments to existing tenancy agreements.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are at the heart of what we do and that the service we provide is excellent.
- Conduct home visits and tenancy reviews within a customer's first year of being a tenant and beyond.
- Refer concerns of safeguarding to the relevant agencies.
- Work alongside statutory agencies to encourage tenancy sustainment.
- Must live in the patch, specifically in the Hertfordshire and Central Bedfordshire area.
Housing Officer in Shefford employer: Rocasa Consulting Limited
Contact Detail:
Rocasa Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Shefford
✨Tip Number 1
Familiarise yourself with the specific housing needs and challenges in Hertfordshire and Central Bedfordshire. Understanding local issues will help you demonstrate your commitment to the community during interviews.
✨Tip Number 2
Network with current or former Housing Officers in the area. They can provide valuable insights into the role and the organisation, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Brush up on your IT skills, especially any specific systems used in housing management. Being able to quickly adapt to new software will be a significant advantage and show your readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully managed tenant relationships and resolved issues in the past. Highlighting your customer service skills will be crucial in demonstrating your fit for this position.
We think you need these skills to ace Housing Officer in Shefford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, customer service, and communication skills. Emphasise any previous roles that involved managing tenancies or working with stakeholders.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements of the Housing Officer role. Mention your familiarity with the Hertfordshire and Central Bedfordshire areas and how your skills align with the job description.
Showcase IT Skills: Since good IT skills are essential for this position, include examples of software or systems you have used in previous roles. Highlight your ability to quickly learn new systems, as this is a key requirement.
Demonstrate Customer Service Experience: Provide specific examples of how you have delivered excellent customer service in past roles. This could include handling tenant queries, conducting home visits, or resolving issues effectively.
How to prepare for a job interview at Rocasa Consulting Limited
✨Know Your Patch
Familiarise yourself with the Hertfordshire and Central Bedfordshire areas, especially the specific properties you'll be managing. Being able to discuss local issues or community needs during the interview will show your commitment and understanding of the role.
✨Demonstrate Communication Skills
As a Housing Officer, excellent communication is key. Prepare examples of how you've effectively communicated with tenants or stakeholders in the past. This could include resolving conflicts, conducting home visits, or managing tenancy agreements.
✨Showcase IT Proficiency
Since good IT skills are essential for this role, be ready to discuss your experience with relevant software or systems. If you have examples of how you've quickly adapted to new technologies, share those to highlight your ability to pick up systems easily.
✨Customer Service Focus
Prepare to talk about your approach to customer service. Think of specific instances where you've tailored your service to meet the needs of customers, as this aligns with the role's requirement to deliver a tenancy management service that prioritises resident satisfaction.
