Rocasa Consulting Ltd are recruiting a Housing Officer to cover a large Patch in Greater London including Barking, Harrow and Lewisham Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £42,000 per annum plus 10% Annual Bonus
Must live in Patch
Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
Report household repairs and any communal block repairs or health and safety concerns
Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
Maximise rental income through management of rent accounts and advising customers about rent arrears.
Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
Conduct home visits and tenancy reviews and visits within a customer's first year of being a tenant and beyond
Refer concerns of safeguarding to the relevant agencies
Work alongside statutory agencies to encourage tenancy sustainment
You must have UK Driving Licence and Access to a Car and have previous experience as a Housing Officer.
Housing Officer in Barking employer: Rocasa Consulting Limited
Rocasa Consulting Ltd is an exceptional employer, offering a supportive work culture that prioritises customer advocacy and community engagement in the vibrant Cambridgeshire area. With flexible working arrangements and a focus on employee development, we empower our Temporary Housing Officers to make a meaningful impact while enjoying a balanced work-life dynamic. Join us to be part of a dedicated team that values your contributions and fosters professional growth.
