Rocasa Consulting Ltd are recruiting a Housing Officer to cover a large Patch in Greater London including Barking, Harrow and Lewisham Working Mon - Fri 9am - 5.30pm 2/3 Day in Patch the 2/3 Days at Home, Paying £42,000 per annum plus 10% Annual Bonus
Must live in Patch
- Act as an advocate for customers on housing management issues and liaise with relevant departments to ensure housing enquiries are resolved.
- Deliver an effective customer focused service to customers, ensuring support and advice is provided to help customers sustain their tenancies.
- Report household repairs and any communal block repairs or health and safety concerns
- Deliver a tenancy management service tailored to the needs of our customers, including sign ups of new tenancies, and enabling amendments to existing tenancy agreements.
- Identify breaches of tenancy agreements, such as ASB, illegal occupancy or sub-letting.
- Maximise rental income through management of rent accounts and advising customers about rent arrears.
- Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
- Develop and maintain effective internal and external stakeholder relationships to ensure our customers are the heart of what we do and the service we provide is excellent.
- Conduct home visits and tenancy reviews and visits within a customer's first year of being a tenant and beyond
- Refer concerns of safeguarding to the relevant agencies
- Work alongside statutory agencies to encourage tenancy sustainment
You must have UK Driving Licence and Access to a Car and have previous experience as a Housing Officer.
Housing Officer in London employer: ROCASA Consulting Careers
As a housing association in Tower Hamlets, we pride ourselves on fostering a supportive and inclusive work environment where our caretakers play a vital role in enhancing the quality of life for residents. With a focus on employee growth and development, we offer opportunities for training and advancement while ensuring a collaborative culture that values your contributions. Join us in making a difference in the community, all while enjoying competitive pay and a structured work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like ROCASA Consulting Careers.
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Got your eye on a specific company like ROCASA Consulting Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit ROCASA Consulting Careers's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Officer role at ROCASA Consulting Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at ROCASA Consulting Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where ROCASA Consulting Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to ROCASA Consulting Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at ROCASA Consulting Careers.
