At a Glance
- Tasks: Join our sales team to process quotes and orders for aluminium doors and windows.
- Company: BDC Aluminium, a growing business in Witham with a dynamic work culture.
- Benefits: Competitive salary, medical cashback scheme, company events, and employee discounts.
- Other info: Enjoy career growth opportunities and a supportive team atmosphere.
- Why this job: Be a key player in customer journeys and enhance your skills in a fast-paced environment.
- Qualifications: Strong organisational skills, excellent communication, and IT proficiency required.
The predicted salary is between 24000 - 27000 £ per year.
We are seeking a proactive and detail-orientated Estimator & Order Processor to join our growing aluminium door and window business, BDC Aluminium, in Witham. As a key member of the sales team, you will play a vital role in our customers' journeys, providing quotations and order confirmations to both new and existing customers, in a dynamic and fast-paced environment. You will support the Sales team and our regular trade customers, whilst maintaining exceptional communication and customer service skills.
Key Responsibilities
- Processing quotes and orders in a timely manner
- Providing technical knowledge to both customers and staff where required
- Producing and annotating paperwork prior to manufacture
- Amending customer orders and quotations
- Communicating with customers and suppliers with any queries, technical advice, and order updates
- Chasing order confirmations
- Handling incoming enquiries and providing timely responses
- Keeping in touch with customers to maintain good working relationships and deliver first class customer service
- Updating schedules and spreadsheets daily
- Meeting role related KPI's and targets
- Always relating to the customer in a professional manner
- Chasing and follow up with customers for updates
What You Bring
- Strong organisational abilities with keen attention to detail and accuracy
- Excellent communication skills, both written and verbal, with a professional manner
- Ability to work independently and collaboratively with all relevant stakeholders
- IT skills including knowledge of Microsoft packages
- Experience of using CRM systems
- An understanding of customer surveys, drawings or plans including section drawings for aluminium glazing
- A friendly and polite approach, and positive attitude
- Eagerness to learn new products and technical details
- High level of motivation
- Knowledge of aluminium windows and doors or previous experience in the fenestration industry would be advantageous
- Understanding building regulations and U-Values would be a benefit in this role
Salary, Benefits, and Hours
- Competitive salary banding dependent on experience
- Monday to Thursday 8:00am-4:00pm, Friday 8:00am-3:30pm
- PRIDE Reward - our discretionary annual bonus
- 'Medicash' medical cashback scheme with access to online GP services and mental health support
- Free onsite parking
- Company pension on a salary sacrifice basis (subject to eligibility)
- PRIDE Awards - our values-based nomination and reward scheme
- Ideas initiative with incentive to share your ideas to evolve and improve how we do things
- Company events and staff engagement initiatives (like our famous Rocal Raffle at Christmas, Summer Festival, and regular treats throughout the year)
- Cycle to work scheme
- Employee discount on our range of door and window products across the Group
- Employee referral reward programme
- Branded workwear
- Annual Christmas shutdown
- Death in service cover at 3x annual salary
- Retail/leisure discounts and perks across hundreds of popular brands
Estimator & Order Processor in Witham employer: Rocal Group
BDC Aluminium is an exceptional employer located in Witham, offering a vibrant work culture that prioritises employee engagement and growth. As part of our dedicated team, you will benefit from competitive salaries, a comprehensive rewards scheme, and opportunities for professional development, all while contributing to a supportive environment that values your input and fosters innovation.
