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- Tasks: Monitor and optimise customer platforms, ensuring top-notch service performance and reliability.
- Company: Join a leading Managed Services team in Leeds with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the technical hero, solving complex issues and driving continuous improvement.
- Qualifications: Strong 3rd Line experience and expertise in networking technologies required.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you will take ownership of service performance, reliability, and continuous improvement across customer environments.
You will act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You Will Be Doing:
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
- Collaborate with customers and internal teams to drive continuous service improvement
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards
- Maintain accurate technical documentation, including diagrams and operational processes
- Work alongside Account Managers and Sales teams to scope and support new opportunities
- Provide technical leadership across problem management and complex change activities
What We Are Looking For:
- Strong 3rd Line / Infrastructure experience (3-5 years minimum)
- Experience in a Managed Services environment
- Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless)
- VLANs, DNS, DHCP, and certificate services
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point)
- ESX / virtualisation experience
- Network Access Control (Cisco ISE / Aruba ClearPass)
- Familiarity with ITSM tools (e.g. ServiceNow)
- Confident working directly with customers and senior stakeholders
Desirable:
- Cisco CCNP (or equivalent)
- ITIL v4 Foundation
- Knowledge of Cyber Essentials / ISO 27001
- Experience with Infoblox DDI
- Experience managing change, problem, and major incidents
SDE Consultant in Yorkshire employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SDE Consultant in Yorkshire
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in managed services. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects and achievements. This is a great way to demonstrate your technical expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in areas like networking technologies and service delivery. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job postings and make sure to submit your application directly for the best chance of landing that SDE Consultant role.
We think you need these skills to ace SDE Consultant in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SDE Consultant role. Highlight your experience in managed services and any relevant technical skills, like networking technologies or ITSM tools. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver high-quality managed services. Keep it concise but impactful – we love a good story!
Showcase Your Technical Expertise: In your application, don’t shy away from showcasing your technical expertise. Mention specific technologies you've worked with, like Juniper or Cisco, and any relevant certifications. We’re keen to see how you can bring your knowledge to our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're serious about joining StudySmarter!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking technologies like Juniper, Aruba, and Cisco. Be ready to discuss your experience with VLANs, DNS, DHCP, and firewalls in detail, as this will show your depth of understanding and expertise.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Highlight your troubleshooting process and how you collaborated with teams to drive service improvements. This will demonstrate your capability as a final escalation point.
✨Communicate Clearly and Confidently
Since this role involves working closely with customers and stakeholders, practice articulating your thoughts clearly. Use straightforward language to explain technical concepts, ensuring that even non-technical people can understand your points.
✨Familiarise Yourself with ITSM Tools
If you're not already familiar with ITSM tools like ServiceNow, take some time to learn the basics. Being able to discuss how you've used these tools in previous roles will give you an edge and show that you're ready to hit the ground running.