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For Companies At a Glance
- Tasks: Monitor and optimise customer platforms, ensuring top-notch service performance and reliability.
- Company: Join a leading Managed Services team at Cisco, known for innovation and excellence.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be the technical hero, solving complex issues and driving continuous improvement for customers.
- Qualifications: 3-5 years in infrastructure, with expertise in networking technologies and strong communication skills.
- Other info: Dynamic role with potential for career advancement and impactful contributions.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments. You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You’ll Be Doing
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met.
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution.
- Collaborate with customers and internal teams to drive continuous service improvement.
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools.
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards.
- Maintain accurate technical documentation, including diagrams and operational processes.
- Work alongside Account Managers and Sales teams to scope and support new opportunities.
- Provide technical leadership across problem management and complex change activities.
What We’re Looking For
Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3–5 years minimum).
- Experience in a Managed Services environment.
- Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless), VLANs, DNS, DHCP, and certificate services.
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point).
- ESX / virtualisation experience.
- Network Access Control (Cisco ISE / Aruba ClearPass).
- Familiarity with ITSM tools (e.g. ServiceNow).
- Confident working directly with customers and senior stakeholders.
Desirable
- Cisco CCNP (or equivalent).
- ITIL v4 Foundation.
- Knowledge of Cyber Essentials / ISO 27001.
- Experience with Infoblox DDI.
- Experience managing change, problem, and major incidents.
- Security clearance (BPSS or SC).
SDE Consultant - Cisco in Thatcham employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SDE Consultant - Cisco in Thatcham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Cisco or in managed services. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any relevant experience. This is a great way to stand out and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews like a pro! Research common interview questions for Service Delivery Engineers and practice your answers. Don’t forget to highlight your technical expertise and communication skills, as these are key for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace SDE Consultant - Cisco in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SDE Consultant role. Highlight your experience in managed services and networking technologies like Cisco, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your proactive approach to service delivery and customer engagement.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in areas like firewalls and virtualisation. We love seeing specific examples of how you've tackled complex incidents or improved service performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your networking technologies, especially Cisco, Juniper, and Aruba. Be ready to discuss your hands-on experience with VLANs, DNS, and firewalls. The more specific examples you can provide about your past roles, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex incidents you've resolved. Highlight your troubleshooting process and how you collaborated with teams to improve service delivery. This will demonstrate your technical leadership and ability to handle pressure.
✨Communicate Like a Pro
Since this role involves working closely with customers and stakeholders, practice articulating your thoughts clearly. Think about how you can explain technical concepts in simple terms. Good communication can set you apart from other candidates.
✨Get Familiar with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be prepared to discuss it. If not, do a bit of research to understand how these tools are used in service management. Showing that you’re proactive about learning can impress your interviewers.