At a Glance
- Tasks: Monitor and optimise customer platforms, ensuring top-notch service performance and reliability.
- Company: Join a leading Managed Services team focused on innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and impactful contributions.
- Why this job: Be the technical hero, solving complex issues and driving continuous improvement.
- Qualifications: 3-5 years in infrastructure with strong networking expertise and customer engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments. You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.
What You’ll Be Doing
- Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met.
- Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution.
- Collaborate with customers and internal teams to drive continuous service improvement.
- Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools.
- Review and manage network changes, ensuring compliance with logging, monitoring, and security standards.
- Maintain accurate technical documentation, including diagrams and operational processes.
- Work alongside Account Managers and Sales teams to scope and support new opportunities.
- Provide technical leadership across problem management and complex change activities.
What We’re Looking For
Essential Skills & Experience
- Strong 3rd Line / Infrastructure experience (3–5 years minimum).
- Experience in a Managed Services environment.
- Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless), VLANs, DNS, DHCP, and certificate services.
- Firewalls (Fortinet, Cisco, Palo Alto, Check Point).
- ESX / virtualisation experience.
- Network Access Control (Cisco ISE / Aruba ClearPass).
- Familiarity with ITSM tools (e.g. ServiceNow).
- Confident working directly with customers and senior stakeholders.
Desirable
- Cisco CCNP (or equivalent).
- ITIL v4 Foundation.
- Knowledge of Cyber Essentials / ISO 27001.
- Experience with Infoblox DDI.
- Experience managing change, problem, and major incidents.
- Security clearance (BPSS or SC).
SDE Consultant in Thatcham employer: Roc Technologies
At Roc Technologies, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that values every voice. With opportunities for ongoing professional development and exposure to high-profile secure infrastructure programmes, our employees thrive in a dynamic environment that encourages innovation and personal growth. Join us in Newbury or work hybridly, and be part of a team that is dedicated to exceeding expectations and shaping the future of secure technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land SDE Consultant in Thatcham
✨Tip Number 1
Network your way to success! Reach out to current employees at the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills in action! If you have a portfolio or any projects that demonstrate your technical expertise, make sure to share them during interviews. It’s a great way to stand out from the crowd.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical assessments or scenario-based questions. Brush up on your troubleshooting skills and think through how you'd handle real-world service delivery challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace SDE Consultant in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 3rd Line / Infrastructure experience and any relevant networking technologies you've worked with. We want to see how you fit into our Managed Services team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in a Managed Services environment and your ability to communicate effectively with customers.
Showcase Your Technical Skills:In your application, be sure to highlight your technical expertise, especially with networking technologies like Juniper, Aruba, or Cisco. We love seeing specific examples of how you've tackled complex incidents or improved service delivery in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking technologies like Juniper, Aruba, and Cisco. Be ready to discuss your experience with VLANs, DNS, and firewalls, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Highlight your troubleshooting process and how you collaborated with teams to ensure service performance and reliability.
✨Communicate Clearly and Confidently
Since this role involves working closely with customers and stakeholders, practice articulating your thoughts clearly. Use simple language to explain technical concepts, demonstrating your ability to bridge the gap between tech and non-tech audiences.
✨Understand Service Management Principles
Familiarise yourself with ITSM tools like ServiceNow and be ready to discuss how you've used them in previous roles. Showing that you understand service management principles will set you apart as a candidate who can drive continuous improvement.
