At a Glance
- Tasks: Support customers with BPM and document management platforms while resolving technical issues.
- Company: Join a forward-thinking company focused on digital transformation and process improvement.
- Benefits: Remote work, skill development, and opportunities for career growth in enterprise software.
- Other info: Collaborate with experienced consultants in a dynamic and supportive environment.
- Why this job: Make a real impact by optimising business processes and enhancing customer success.
- Qualifications: Experience in IT support or technical analysis with strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
We're looking for a Business Systems Consultant to support customers across a range of Business Process Management (BPM), process management and document management platforms. This is an excellent opportunity for someone with experience in IT support, application support, business systems or technical analysis who wants to develop their skills in enterprise software, reporting, process improvement and digital transformation.
You'll work alongside experienced consultants, supporting customer environments, resolving technical issues, assisting with system upgrades and migrations, and helping organisations improve the way they manage and optimise their business processes.
Responsibilities:
- Supporting customers across BPM, workflow and document management platforms.
- Assisting with system administration, configuration, maintenance and upgrades.
- Investigating and resolving application and system issues.
- Supporting platform migration projects, including testing and validation activities.
- Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required.
- Participating in customer meetings, workshops and technical discussions.
- Maintaining support documentation, knowledge articles and configuration records.
- Working with internal teams, software vendors and implementation partners to deliver high-quality services.
- Contributing to service improvements and customer success initiatives.
What we're looking for:
- Essential
- Experience in an IT support, application support, service desk, technical analyst or similar role.
- Strong problem-solving and analytical skills.
- Good communication and customer service skills.
- Experience working with business applications or enterprise software.
- Strong attention to detail.
- Comfortable using Microsoft Office applications, including Excel.
- Ability to follow documented processes and procedures.
- A willingness to learn new technologies and develop technical skills.
- Desirable
- Knowledge of BPM, workflow, process mapping or document management systems.
- Experience with SQL, databases or reporting tools.
- Experience using Power BI or similar dashboarding tools.
- Understanding of cloud and on-premise software environments.
- Experience supporting software testing, upgrades or migrations.
- Experience working with external customers or stakeholders.
If you're looking to build a career in business systems, enterprise software and process improvement, we'd love to hear from you.
Business Systems Consultant in Thatcham employer: Roc Technologies
As a Remote SDE Consultant, you will join a dynamic and innovative team that prioritises security excellence and continuous improvement. Our company fosters a collaborative work culture, offering extensive opportunities for professional growth and development while supporting a high-profile customer base. With a focus on work-life balance and flexible remote arrangements, we ensure our employees thrive in a rewarding environment that values their contributions and encourages technical leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Consultant in Thatcham
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Roc Technologies!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Systems Consultant in Thatcham
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Roc Technologies, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Roc Technologies
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Roc Technologies’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
