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- Tasks: Provide expert-level support for complex network issues and mentor junior engineers.
- Company: Join a dynamic Managed Services Operations Centre with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact in network engineering while shaping the future of service delivery.
- Qualifications: 3-5 years in a senior infrastructure role with strong technical expertise.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a proactive and experienced Network Engineer to join our Managed Services Operations Centre (MSOC). This is a key technical role where you will act as a senior escalation point, delivering expert-level support across a diverse range of customer environments. You’ll play a critical part in maintaining high service standards, leading technical resolutions, and driving continuous improvement. Alongside business-as-usual (BAU) operations, you’ll contribute to service optimisation, mentor junior engineers, and help shape the future of infrastructure service delivery.
Key Responsibilities
- Act as the final point of technical escalation for complex network and infrastructure issues
- Maintain high levels of network availability through best practices, maintenance, and failover testing
- Troubleshoot and resolve incidents, problems, and changes in line with ITIL standards
- Provide clear and professional updates to customers via phone and email
- Maintain accurate records in ITSM systems with detailed technical notes
- Support a 24/7 service model via on-call rota participation
- Liaise with third-party vendors to manage and progress support cases
- Collaborate with Service Delivery Managers and Team Leaders on continuous improvement initiatives
- Ensure all work meets or exceeds agreed SLAs and KPIs
- Build strong customer relationships and act as a trusted technical advisor
- Support pre-sales and professional services teams with solution design and delivery
- Mentor and support junior engineers within the team
Skills & Experience
Essential:
- Strong technical expertise in:
- Juniper networking (including Mist wireless)
- Switching technologies (Aruba or Cisco)
- Routing and wireless networking
- Firewalls (Fortinet, Cisco, Palo Alto, Checkpoint)
- VLAN configuration and routing
- Network Access Control (Cisco ISE / Aruba ClearPass)
- DNS, DHCP, and certificate services
- VMware ESX hosting
Desirable:
- Cisco CCNP (or equivalent knowledge)
- Experience with Infoblox DDI solutions
- Familiarity with ISO 27001 or Cyber Essentials
- ITIL v4 Foundation certification
- Experience managing major incidents, problem, and change processes
- Security clearance (BPSS or SC)
Key Attributes
- Excellent communication and customer service skills
- Strong problem-solving and analytical mindset
- Ability to prioritise and perform under pressure
- Professional, adaptable, and highly motivated
- Commercial awareness and attention to detail
- Passion for continuous learning and knowledge sharing
Additional Expectations
- Flexibility to work onsite with customers when required
- Participation in on-call rota for high-priority incidents
- Ability to quickly adapt to changing business and customer needs
- Professional conduct with colleagues, customers, and stakeholders at all times
2nd Line - Network Engineer in Thatcham employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line - Network Engineer in Thatcham
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network engineering. This way, we can connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills through practical demonstrations. Create a portfolio or a personal project that highlights your expertise in Juniper networking or firewall configurations. We want to see what you can do beyond just words on a CV!
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace 2nd Line - Network Engineer in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in Juniper networking, switching technologies, and troubleshooting skills to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about network engineering and how your background aligns with our needs. Share specific examples of how you've maintained high service standards or mentored junior engineers in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your analytical mindset. Describe a challenging technical issue you resolved and the steps you took to get there. We love hearing about your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Juniper networking, switching technologies, and firewalls. Be ready to discuss specific scenarios where you've successfully troubleshot complex network issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves building strong customer relationships, prepare examples of how you've provided excellent customer service in the past. Think about times when you acted as a trusted advisor or resolved a customer's issue effectively, and be ready to share those stories.
✨Familiarise Yourself with ITIL Standards
As the job mentions ITIL standards, it’s crucial to understand these principles. Be prepared to discuss how you've applied ITIL practices in your previous roles, particularly in incident management and change processes, to demonstrate your alignment with their operational framework.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your troubleshooting abilities and decision-making under pressure. Practice articulating your thought process clearly, as this will help interviewers see how you approach problems and maintain high service standards in a fast-paced environment.