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- Tasks: Monitor and manage mobile devices, providing top-notch support and resolving incidents.
- Company: Join a dynamic team in a secure environment focused on mobile device management.
- Benefits: Enjoy competitive pay, professional growth, and the chance to work with cutting-edge tech.
- Why this job: Be the face of our business, making a real impact in mobile device management.
- Qualifications: Passion for mobile tech and experience in customer-facing roles are essential.
- Other info: Great opportunity for career advancement in a supportive and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times.
Working hours:
- Early shift: 7:00 am - 4:00 pm
- Late shift: 8:30 am - 5:30 pm
Key Responsibilities:
- Monitor, manage, and resolve mobile device incidents efficiently
- Configure and administer Mobile Device Management tools (e.g., Intune)
- Proactively identify issues using monitoring and event management tools
- Maintain accurate and detailed updates in ITSM systems and internal records
- Deliver 1st and 2nd line support for mobile devices, escalating where necessary
- Provide in-person support to senior engineers and stakeholders
- Diagnose and investigate suspected physical device faults
- Manage inventory of all in-scope mobile devices
- Advise users on applications outside of the standard service catalogue
- Create and maintain knowledge base documentation
- Communicate effectively with customers via phone and email, providing regular updates
- Handle incoming customer queries, ensuring clear resolution paths
- Support MDM-related projects as directed by leadership
Knowledge, Skills & Experience:
- Essential:
- Strong interest in mobile operating systems (iOS/Android)
- Experience in a customer-facing role
- Hands-on experience supporting mobile devices in a corporate environment
- Experience within an enterprise or managed service environment (Service Desk, NOC, etc.)
- Ability to manage high-impact incidents and interact with senior technical stakeholders
- Experience using monitoring and event management tools
- Strong PC and troubleshooting skills
- Desirable:
- Experience with Intune
- Experience with Zscaler
- Experience working in secure environments (e.g., government or military)
Key Attributes:
- Ability to obtain SC clearance (and potentially DV clearance)
- Self-motivated and capable of working independently
- Strong team player with excellent collaboration skills
- Clear communicator, able to explain technical concepts to varied audiences
- Highly organised, professional, and detail-oriented
- Analytical thinker with strong problem-solving ability
- Flexible, resilient, and adaptable
- Eager to learn and develop professionally
Experience & Qualifications:
- Experience in a managed service or service delivery environment (MSP preferred)
- Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)
Onsite MDM Engineer in Slough employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite MDM Engineer in Slough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills related to mobile device management. Brush up on tools like Intune and be ready to discuss your hands-on experience. We want to see that you can not only talk the talk but also walk the walk!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the team. Plus, it gives you a chance to assess if this is the right fit for you too!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onsite MDM Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite MDM Engineer role. Highlight your experience with mobile operating systems and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your cover letter, give us examples of your hands-on experience supporting mobile devices. Mention any specific tools like Intune or Zscaler that you've worked with. This will help us see how you can hit the ground running!
Be Professional: Remember, you're applying for a role where you'll be the face of our business. Keep your language professional and clear in all written communications. We appreciate a good communicator who can explain technical concepts simply!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application directly into our system. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Roc Technologies
✨Know Your MDM Tools
Familiarise yourself with Mobile Device Management tools like Intune. Be ready to discuss your hands-on experience and how you've used these tools in previous roles. This shows you’re not just a theoretical expert but someone who can apply knowledge practically.
✨Customer-Focused Mindset
Since this role is customer-facing, prepare examples of how you've successfully handled customer queries or incidents in the past. Highlight your communication skills and ability to explain technical concepts clearly to non-technical users.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific incidents where you diagnosed and resolved mobile device issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and troubleshooting abilities.
✨Show Enthusiasm for Learning
Express your eagerness to learn and develop professionally, especially regarding MDM certifications like Intune or Zscaler. Mention any relevant courses or training you’ve undertaken, as this demonstrates your commitment to staying updated in the field.