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- Tasks: Deliver high-quality IT services and resolve complex technical incidents.
- Company: Join a leading Managed Services team with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring optimal performance and security for customers.
- Qualifications: 3-5 years in a senior technical role with strong Windows Server and Azure skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Senior Managed Service Engineer to join our Managed Services team and play a key role in delivering stable, high-quality IT services to our customers. This senior technical role combines deep infrastructure expertise with proactive service ownership, strong customer engagement, and a focus on continuous improvement. You will act as a technical authority across multiple customer environments, ensuring platforms are resilient, secure, and performing optimally. Working closely with internal delivery teams, project engineers, account managers, and customer stakeholders, you will support the full lifecycle of managed services from onboarding through to Business-as-Usual operations.
Key Responsibilities
- Act as the final escalation point for complex technical incidents, problems, and change requests, driving issues through to resolution.
- Lead proactive service management activities, identifying trends, resolving recurring issues, and improving service health, performance, and capacity.
- Support the design, onboarding, and transition of Managed Service solutions, ensuring smooth handover from project delivery into BAU.
- Collaborate with Account Managers, Sales teams, and customer stakeholders to define technical solutions, transition plans, and service enhancements.
- Build strong relationships with customer technical teams while maintaining accurate documentation, diagrams, and operational processes.
Technical Skills & Experience
- Strong experience with Windows Server technologies including Active Directory, DNS, DHCP, and Group Policy.
- Hands-on experience with Microsoft Azure, including Azure AD, security, policy, storage, recovery, and billing.
- Experience supporting Microsoft Intune, virtualization platforms (VMware, Nutanix, Hyper-V, Azure Virtualization), Citrix CVAD, and Veeam or similar backup technologies.
- Solid understanding of networking fundamentals (switching, routing, VLANs), with working knowledge of Linux, Citrix NetScaler, and ITSM tools such as ServiceNow.
- Desirable experience includes firewall and switch configuration, PowerShell or automation, basic SQL Server administration, and familiarity with Cyber Essentials or ISO 27001.
Experience & Qualifications
- 3-5 years' experience in a 3rd Line Infrastructure or senior technical role within a Managed Services environment.
- Proven ability to engage with senior customer stakeholders and internal leadership.
- Experience with Change, Problem, and Major Incident Management is desirable.
- ITIL v4 Foundation certification and BPSS or SC Clearance are advantageous but not essential.
SDE Consultant employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SDE Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that SDE Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to managed services. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a blog where you share insights about Windows Server technologies or Azure solutions. This not only demonstrates your knowledge but also sets you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SDE Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise with Windows Server technologies and any relevant managed services experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Managed Service Engineer role. Share specific examples of how you've tackled complex technical incidents or improved service health in previous roles.
Showcase Your Technical Skills: Don’t just list your technical skills; demonstrate them! Mention your hands-on experience with Microsoft Azure, Intune, and any other relevant technologies. We love seeing how you’ve applied your knowledge in real-world scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Roc Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server technologies, Azure, and networking fundamentals. Be ready to discuss specific scenarios where you've used these skills in past roles, as this will show your depth of experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical incidents you've resolved. Highlight your approach to troubleshooting and how you drove issues to resolution, as this is crucial for the role of a Senior Managed Service Engineer.
✨Engage with Customer Focus
Demonstrate your ability to build strong relationships with customer stakeholders. Think of instances where you've collaborated with account managers or sales teams to define technical solutions and how that improved service delivery.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your proactive service management skills. Prepare to discuss how you've identified trends, resolved recurring issues, and contributed to continuous improvement in service health and performance.