At a Glance
- Tasks: Manage customer renewals, drive retention, and foster strong relationships.
- Company: Dynamic remote team focused on growth and collaboration.
- Benefits: 25 days holiday, enhanced pension, private medical cover, and family-friendly policies.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a direct impact on business growth while developing your skills.
- Qualifications: Experience in renewal management and strong CRM knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and results-driven Renewal Manager to join our team. This role is pivotal in managing the end-to-end customer renewal lifecycle, driving retention, maximising growth opportunities, and fostering strong relationships with customers, vendors, and internal stakeholders. If you are strategic, organised, and thrive in a fast-paced environment, this role offers an exciting opportunity to make a direct impact on business growth.
Key Responsibilities:
- Manage the Renewal Lifecycle: Own the full renewal process, including managing a rolling 90-day renewal period, preparing customer quotes in collaboration with vendors, suppliers, and internal colleagues. Strategically quote customers to ensure high retention rates, work closely with clients to close renewals on time, and manage CRM systems to process orders efficiently.
- Maximise Retention & Growth: Develop and implement strategies to drive high renewal rates, maximise margins, and minimise churn. Identify and capitalise on upselling and cross-selling opportunities to increase account value.
- Foster Relationships: Build and maintain trusted relationships with key customers, vendors, and supplier contacts, as well as internal stakeholders, ensuring smooth collaboration and customer satisfaction.
- Accurate Forecasting & Reporting: Maintain clean, up-to-date data and provide accurate renewal forecasts using ROC’s CRM/ERP tools. Deliver monthly reports and actionable insights to management to support decision-making.
- Ensure Compliance: Collaborate with contracts, legal, and procurement teams to ensure all commercial and operational obligations are met, keeping documentation audit-ready and compliant with company standards.
Key Requirements:
- Proven experience in renewal management within an IT Reseller or MSP, account management, or a customer success role.
- Strong understanding of CRM and ERP systems for order management and reporting.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to forecast and report on key metrics.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
What We Offer:
- Enhanced holiday allowance – 25 days annual leave plus bank holidays.
- Holiday Purchase Scheme – option to buy up to 10 additional days each year.
- Enhanced Employer Pension Contributions – 5% employer contribution.
- Private Medical Cover with BUPA.
- EV Salary Sacrifice Scheme.
- Enhanced Family-Friendly Policies.
Renewals Manager in Reading employer: Roc Technologies
As a Renewals Manager at our company, you will be part of a dynamic and supportive remote work culture that prioritises employee well-being and professional growth. We offer an attractive benefits package, including enhanced holiday allowances, private medical cover, and generous pension contributions, ensuring you feel valued and motivated. Join us to make a meaningful impact on business growth while enjoying the flexibility and opportunities for advancement that come with being part of our innovative team.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Renewals Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to renewal management. Think about how you’ve driven retention and growth in past roles. We want you to showcase your strategic mindset and relationship-building skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Renewals Manager in Reading
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to highlight your relevant experience in renewal management and customer success. Show us how your skills can help drive retention and growth at StudySmarter.
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build strong relationships with customers and stakeholders. We value communication and collaboration, so let us know how you've excelled in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Roc Technologies
✨Know Your Renewal Lifecycle
Make sure you understand the end-to-end renewal process inside out. Be ready to discuss how you've managed renewals in the past, including any specific strategies you've used to drive retention and maximise growth opportunities.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and maintained strong relationships with customers and internal stakeholders. Highlight your communication and negotiation skills, as these are crucial for a Renewals Manager role.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've used CRM and ERP systems for forecasting and reporting. Bring examples of key metrics you've tracked and how you've used data to inform your strategies and decisions.
✨Stay Organised and Prioritise
In a fast-paced environment, organisation is key. Share how you manage multiple priorities and ensure timely renewals. Discuss any tools or methods you use to keep everything on track and compliant with company standards.
