Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and manage mobile devices, providing top-notch support and resolving incidents.
- Company: Join a dynamic team in a secure environment focused on mobile device management.
- Benefits: Enjoy competitive pay, professional growth, and a chance to work with cutting-edge tech.
- Why this job: Be the face of our business, making a real impact in mobile device management.
- Qualifications: Passion for mobile tech and experience in customer-facing roles are essential.
- Other info: Great opportunity for career advancement in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times.
Working hours:
- Early shift: 7:00 am - 4:00 pm
- Late shift: 8:30 am - 5:30 pm
Key Responsibilities:
- Monitor, manage, and resolve mobile device incidents efficiently
- Configure and administer Mobile Device Management tools (e.g., Intune)
- Proactively identify issues using monitoring and event management tools
- Maintain accurate and detailed updates in ITSM systems and internal records
- Deliver 1st and 2nd line support for mobile devices, escalating where necessary
- Provide in-person support to senior engineers and stakeholders
- Diagnose and investigate suspected physical device faults
- Manage inventory of all in-scope mobile devices
- Advise users on applications outside of the standard service catalogue
- Create and maintain knowledge base documentation
- Communicate effectively with customers via phone and email, providing regular updates
- Handle incoming customer queries, ensuring clear resolution paths
- Support MDM-related projects as directed by leadership
Knowledge, Skills & Experience:
- Essential:
- Strong interest in mobile operating systems (iOS/Android)
- Experience in a customer-facing role
- Hands-on experience supporting mobile devices in a corporate environment
- Experience within an enterprise or managed service environment (Service Desk, NOC, etc.)
- Ability to manage high-impact incidents and interact with senior technical stakeholders
- Experience using monitoring and event management tools
- Strong PC and troubleshooting skills
- Desirable:
- Experience with Intune
- Experience with Zscaler
- Experience working in secure environments (e.g., government or military)
Key Attributes:
- Ability to obtain SC clearance (and potentially DV clearance)
- Self-motivated and capable of working independently
- Strong team player with excellent collaboration skills
- Clear communicator, able to explain technical concepts to varied audiences
- Highly organised, professional, and detail-oriented
- Analytical thinker with strong problem-solving ability
- Flexible, resilient, and adaptable
- Eager to learn and develop professionally
Experience & Qualifications:
- Experience in a managed service or service delivery environment (MSP preferred)
- Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)
Onsite MDM Engineer in Reading employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite MDM Engineer in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills related to mobile device management. Brush up on tools like Intune and be ready to discuss your hands-on experience. We want to see that you can hit the ground running!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the role is right for you. Think about what you want to know about the team, projects, or company goals.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Onsite MDM Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite MDM Engineer role. Highlight your experience with mobile operating systems and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: Don’t hold back on showcasing your hands-on experience with Mobile Device Management tools like Intune. If you’ve got experience in a corporate environment, let us know! We love seeing those technical skills shine through.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be sure to mention your passion for mobile devices and your ability to communicate effectively with customers. We want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Roc Technologies
✨Know Your MDM Tools
Familiarise yourself with Mobile Device Management tools like Intune. Be ready to discuss your hands-on experience and how you've used these tools in previous roles. This shows you’re not just a theoretical expert but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully handled customer queries or incidents in the past. Highlight your ability to communicate technical concepts clearly and effectively, as this will be crucial in your day-to-day interactions.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific incidents where you diagnosed and resolved mobile device issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and troubleshooting skills.
✨Research the Company Culture
Understand the company’s values and work environment. Being able to align your personal attributes with their culture will help you stand out. Show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.