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- Tasks: Lead service delivery for key clients, ensuring seamless operations and strong relationships.
- Company: Roc Technologies is a fast-growing UK Transformation Services Provider driving business and tech change.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across teams.
- Why this job: Join a vibrant team focused on customer experience and impactful service delivery in IT.
- Qualifications: Proven IT service delivery experience, excellent communication skills, and leadership abilities required.
- Other info: This role is based in London; remote work options may be available.
The predicted salary is between 48000 - 72000 £ per year.
Roc Technologies is one of the UK’s fastest growing and capable Transformation Services Providers, empowering organisations in the public and private sector to accelerate business and technology change. We are recruiting for an experienced Service Delivery Manager to lead our key customers based in London, developing strong relationships and ensuring that the services Roc provides are delivered seamlessly to these clients.
As Principal Service Delivery Manager, you will be responsible for a variety of tasks, including:
- Performance and P&L reporting
- Rectifying reliability issues
- Monitoring operational progress
- Tracking KPIs/SLA
- Managing budgets
This is a customer-facing role that requires robust stakeholder and matrix management, both internally and externally, to ensure customer experience and expectations are managed. Our Principal Service Delivery Manager will work closely with colleagues across Roc, including customer account managers, finance partners, project managers, and architects and engineers responsible for delivering the commercial, project, and technical aspects of the services.
About you
As Service Delivery Manager, you will bring the following skill set and behaviours:
- Proven experience in IT service delivery management, preferably in a client-facing role
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams
- Demonstrated leadership abilities, with experience in managing and developing high-performing teams
- Strong knowledge of IT service management frameworks, such as ITIL
- Solid understanding of IT infrastructure, systems, and technologies
- Strong problem-solving and analytical skills, with the ability to identify and resolve service delivery issues
- Live within a commutable distance of London
Roc Technologies is an equal opportunities employer. If you feel you meet the skills outlined in the job specification, we would love to hear from you. Simply click the apply button with your updated CV.
Principal Service Delivery Manager employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Service Delivery Manager
✨Tip Number 1
Network with professionals in the IT service delivery field, especially those who work in or have connections to Roc Technologies. Attend industry events or join relevant online forums to build relationships and gain insights into the company culture.
✨Tip Number 2
Familiarise yourself with IT service management frameworks like ITIL, as this knowledge is crucial for the role. Consider obtaining certifications or attending workshops that can enhance your understanding and demonstrate your commitment to potential employers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service delivery in previous roles. Highlight your experience with KPIs, SLAs, and budget management to showcase your ability to meet the expectations outlined in the job description.
✨Tip Number 4
Research Roc Technologies thoroughly, including their recent projects and client testimonials. This will not only help you tailor your approach during interviews but also demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Principal Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery management, especially in client-facing roles. Use specific examples that demonstrate your communication skills and ability to build rapport with clients.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Principal Service Delivery Manager role. Emphasise your leadership abilities and experience in managing high-performing teams, as well as your knowledge of IT service management frameworks like ITIL.
Showcase Relevant Skills: In your application, clearly outline your problem-solving and analytical skills. Provide examples of how you've identified and resolved service delivery issues in previous roles, as this is crucial for the position.
Highlight Stakeholder Management Experience: Since the role involves robust stakeholder and matrix management, include details about your experience working with cross-functional teams. Mention any specific projects where you successfully managed customer expectations and improved service delivery.
How to prepare for a job interview at Roc Technologies
✨Understand the Company and Its Services
Before your interview, take some time to research Roc Technologies. Understand their services, clients, and recent projects. This knowledge will help you demonstrate your interest in the company and how your skills align with their needs.
✨Showcase Your Leadership Experience
As a Principal Service Delivery Manager, you'll need to exhibit strong leadership skills. Prepare examples from your past roles where you've successfully managed teams or projects, highlighting your ability to develop high-performing teams and resolve conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle service delivery issues. Think of specific scenarios where you've had to track KPIs, manage budgets, or rectify reliability issues, and be ready to discuss your approach and outcomes.
✨Demonstrate Strong Communication Skills
Since this role involves significant stakeholder management, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built rapport with clients and collaborated with cross-functional teams in previous positions.
