Onsite Network Engineer in Reading

ROC Technologies is seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed.

The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customers network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times.

Key Responsibilities.

• Use network monitoring tools to detect and flag potential incidents.
• Maintain ITSM systems with accurate work notes detailing progress and actions.
• Provide 1st and 2nd line troubleshooting support, escalating when necessary.
• Perform basic configuration and installation of network devices.
• Act as remote hands for senior engineers during onsite interventions.
• Investigate and escalate suspected physical faults with network equipment.
• Manage the inventory of in-scope managed devices.
• Coordinate hardware repairs through approved partners when applicable.
• Offer guidance to users seeking wireless access support.
• Create and maintain internal knowledge base articles.
• Conduct floor-walking support and user assistance post-project delivery.
• Ensure network uptime via routine maintenance, failover testing, and best practice implementation.
• Provide clear and professional communication to users regarding incidents, progress updates, and changes.
• Handle incoming calls and ensure customers are informed of actions taken.

Essential

• Keen interest in networking and developing technical skills.
• Strong interpersonal and customer service skills.
• Previous experience in a customer-facing IT support role.
• At least 2 years\’ experience supporting and managing network infrastructure.
• Experience within enterprise or managed service environments (e.g., NOC or service desk).
• Proven ability to handle high-impact incidents and interface with senior engineers.
• Familiarity with monitoring and event management tools.
• Solid troubleshooting experience (network and/or server).
• Ability to assess outages and identify likely root causes.
• Competent PC and technical documentation skills.
• Experience working within secure or regulated environments.

Desirable

• Aruba: ASCA certification or experience.
• Cisco: CCNA certification.
• Currently studying toward CCNP (Cisco) or ACSP (Aruba).
• Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass