At a Glance
- Tasks: Provide expert-level support and resolve complex networking issues for customers.
- Company: Join a dynamic Managed Services Operations Centre focused on customer satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Fast-paced environment with opportunities for career growth and collaboration.
- Why this job: Make a real impact by enhancing customer infrastructure and solving challenging problems.
- Qualifications: Experience in networking and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced and customer-focused Senior Networking Engineer to join our Managed Services Operations Centre (MSOC). This is a senior technical position responsible for providing expert-level support across multiple customer environments, acting as the highest point of technical escalation within the operations team. You will play a pivotal role in maintaining and enhancing customer infrastructure, resolving complex technical issues, mentoring junior engineers, and driving continual service improvement. Working closely with Service Delivery, Professional Services, and Pre-Sales teams, you will help deliver exceptional managed services while building trusted relationships with customers. If you thrive in a fast-paced managed services environment and enjoy solving complex networking challenges, we'd love to hear from you.
Key Responsibilities
- Ensure high availability and performance of customer network environments through proactive monitoring, maintenance, and failover testing.
- Act as the Tier 3 technical escalation point for complex incidents, problems, and service requests.
- Troubleshoot and resolve advanced networking and infrastructure issues.
- Maintain accurate and detailed documentation within ITSM platforms.
- Perform routine housekeeping, patching, and system maintenance activities.
- Work closely with third-party vendors to manage support cases and escalations.
- Participate in an on-call rota providing out-of-hours escalation support.
Network Engineer 3rd Line employer: Roc Technologies
Join a dynamic and innovative team as a Senior Networking Engineer in our Managed Services Operations Centre, where we prioritise employee growth and development. Our collaborative work culture fosters continuous learning and mentorship, allowing you to enhance your technical skills while making a significant impact on customer satisfaction. Located in a vibrant area, we offer competitive benefits and a supportive environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer 3rd Line
✨Tip Number 1
Network engineers, listen up! When you're prepping for interviews, brush up on your technical skills and be ready to discuss real-world scenarios. We want to hear how you've tackled complex networking issues in the past.
✨Tip Number 2
Don't underestimate the power of networking! Reach out to your connections in the industry and let them know you're on the hunt for a new role. We often find that referrals can give us a leg up in the job market.
✨Tip Number 3
Prepare some thoughtful questions for your interviewers. This shows you're genuinely interested in the role and the company. We suggest asking about their approach to service improvement and how they support their engineers' growth.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Network Engineer 3rd Line
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Engineer role. Highlight your experience with complex networking issues and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about networking and how your previous experiences make you a great fit for our team. Don’t forget to mention your customer-focused approach!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical challenges in the past. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Roc Technologies
✨Know Your Networking Stuff
Make sure you brush up on your networking knowledge, especially around advanced troubleshooting and infrastructure issues. Be ready to discuss specific scenarios where you've resolved complex problems, as this will show your expertise and experience in the field.
✨Showcase Your Customer Focus
Since this role is customer-focused, prepare examples of how you've built trusted relationships with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to service excellence.
✨Be Ready for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting issues, and be prepared to demonstrate your problem-solving skills. This will help the interviewers see how you approach complex challenges.
✨Highlight Team Collaboration
This position involves working closely with various teams, so be sure to mention your experience collaborating with others, like Service Delivery or Professional Services. Share examples of successful teamwork and how it contributed to service improvement, as this will show you're a team player.
