At a Glance
- Tasks: Coordinate and manage service tickets while supporting engineering teams.
- Company: Join a dynamic team in a fast-paced environment in Bristol.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive workplace.
- Other info: Opportunity for growth and learning in a collaborative setting.
- Why this job: Be the backbone of operations and ensure excellent customer experiences.
- Qualifications: Strong organisational skills and previous administrative experience required.
The predicted salary is between 33000 - 40000 £ per year.
We are looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a varied and fast-paced role where you'll provide vital coordination and administrative support across multiple operational teams, with a particular focus on supporting our cabling and engineering function. Working closely with engineers, supervisors, project managers, and site leads, you'll help ensure services run efficiently, tickets are managed effectively, and customers receive an excellent experience.
If you enjoy working in a dynamic environment, thrive on organisation, and take pride in keeping operations running smoothly, this could be the perfect opportunity for you.
What You'll Be Doing:
- Service Coordination & Ticket Management
- Managing and coordinating ServiceNow tickets from initial logging through to completion
- Monitoring ticket progress to ensure works are completed within agreed SLAs
- Liaising with engineers, supervisors, and stakeholders to coordinate works and updates
- Escalating delays or service issues where required
- Maintaining accurate system records and updates
- Customer & Operational Support
- Acting as a key point of contact for service-related and administrative queries
- Attending customer meetings and providing updates on ongoing works and service performance
- Supporting operational teams to ensure efficient day-to-day delivery
- Reporting & Administration
- Preparing and maintaining operational reports and records relating to:
- ServiceNow performance and ticket tracking
- Training matrices
- PPE and materials stock levels
- Team absence tracking
- Equipment calibration and Health & Safety registers
- You’ll also support with:
- Data entry and system updates
- SharePoint document management
- Filing, scanning, and maintaining accurate records
- General office and team administration
- Fleet & Vehicle Coordination
- Booking vehicle servicing and maintenance
- Monitoring mileage and vehicle usage
- Managing van and key sign-in/sign-out procedures
- Maintaining accurate fleet records and documentation
What We're Looking For:
- Essential Skills & Experience
- Previous experience in an administrative or business support role
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Excellent attention to detail and accuracy
- Strong communication skills and confidence working with a range of stakeholders
- Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams
- A proactive and professional approach with strong customer focus
- Ability to work independently and as part of a team in a fast-paced environment
- Desirable Experience
- Experience using ServiceNow or similar ticketing/workflow systems
- Knowledge of SharePoint or document management systems
- Understanding of SLA-driven service environments
- Experience supporting engineering, cabling, or managed services teams
Shared Services Support Administrator in London employer: Roc Technologies
As a Remote SDE Consultant, you will join a dynamic and innovative team that prioritises security excellence and continuous improvement. Our company fosters a collaborative work culture, offering extensive opportunities for professional growth and development while supporting a high-profile customer base. With a focus on work-life balance and flexible remote arrangements, we ensure our employees thrive in a rewarding environment that values their contributions and encourages technical leadership.
