At a Glance
- Tasks: Lead strategic service transitions and ensure seamless migration to live operations.
- Company: Dynamic Managed Service Provider with a focus on innovation and growth.
- Benefits: Flexible home-based work, travel opportunities, and professional development.
- Other info: Join a growing team with opportunities for career advancement.
- Why this job: Make a real impact by shaping high-quality service transition frameworks.
- Qualifications: Experience in Service Transition, strong ITIL knowledge, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Home-based (with travel to London). We are seeking a hands-on Service Transition Manager to join a newly established Service Transition function within a growing MSP environment. This is a high-impact, delivery-focused role where you will lead strategic transition programmes across key client accounts. Your initial priority will be to successfully deliver a large service transition programme, ensuring the seamless migration from legacy services into live operations. You will also play a pivotal role in shaping and scaling a repeatable, high-quality transition framework for future programmes across the business.
Key Responsibilities
- Lead end-to-end service transition delivery across strategic managed service programmes.
- Own the design, transition, implementation and handover of new and changed services into operations.
- Manage complex transitions across network transformation, security, service desk and infrastructure services.
- Collaborate with Sales, Solutions Architecture, and operational teams to deliver scalable service models.
- Ensure transitions are delivered within scope, commercial boundaries, and quality standards.
- Establish and maintain a robust Service Transition Framework, including governance, standards, templates and reporting.
- Identify and mitigate service design and transition risks.
- Drive a right-first-time delivery culture with strong operational readiness and structured handovers.
- Produce Operational Service Manuals (OSMs) and transition documentation.
About You
Essential Experience & Skills
- Proven experience in Service Transition and/or Service Delivery within MSP environments.
- Strong working knowledge of ITIL frameworks.
- Demonstrable experience managing complex technical service transitions.
- Ability to operate as a hands-on, delivery-focused “doer”.
- Excellent stakeholder management and communication skills.
- Eligibility for security clearance (SC/DV or NPPV3).
Desirable Experience
- Background in mid-sized MSP organisations.
- Experience across both project management and service management.
- Exposure to networking, cloud or SASE environments.
- Experience supporting bids, service design or commercial models.
Service Transition Manager in London employer: Roc Technologies
Join a dynamic and innovative team as a Service Transition Manager in a growing Managed Service Provider (MSP) environment, where your contributions will directly impact the success of strategic client transitions. Enjoy a flexible home-based role with travel to London, fostering a collaborative work culture that prioritises employee growth and development through hands-on experience and mentorship. With a commitment to excellence, we offer a supportive atmosphere that encourages creativity and the establishment of high-quality service frameworks, making this an ideal place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSP environments. Attend relevant events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by practising common questions related to service transition and delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your hands-on experience.
✨Tip Number 3
Showcase your knowledge of ITIL frameworks during discussions. This will demonstrate your expertise and understanding of the processes involved in service transitions, making you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Transition Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Transition Manager role. Highlight your experience in service transition and delivery, especially within MSP environments. We want to see how your skills align with our needs!
Showcase Your ITIL Knowledge:Since a strong working knowledge of ITIL frameworks is essential, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who understand the importance of structured service management.
Be Specific About Your Achievements:When detailing your past roles, focus on specific achievements related to managing complex transitions. Use metrics where possible to demonstrate your impact. We appreciate candidates who can quantify their success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Roc Technologies
✨Know Your ITIL Inside Out
Since the role requires a strong working knowledge of ITIL frameworks, make sure you brush up on the key principles and processes. Be ready to discuss how you've applied these in past transitions, as this will show your practical understanding.
✨Showcase Your Hands-On Experience
This position is all about being a delivery-focused 'doer'. Prepare examples from your previous roles where you led service transitions or managed complex projects. Highlight your direct involvement and the impact of your actions.
✨Master Stakeholder Management
Excellent communication skills are crucial for this role. Think of specific instances where you successfully collaborated with different teams, like Sales or Solutions Architecture. Be prepared to discuss how you navigated challenges and built relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think through potential risks in service transitions and how you would mitigate them. This will demonstrate your strategic thinking and operational readiness.
