At a Glance
- Tasks: Install, maintain, and troubleshoot network equipment while ensuring top-notch customer service.
- Company: Join Preston Roc Technologies, a dynamic team focused on customer satisfaction.
- Benefits: Gain hands-on experience in networking with opportunities for growth and development.
- Other info: Participate in an on-call rota and enjoy a collaborative work environment.
- Why this job: Be part of a team that solves real-world technical challenges and enhances client networks.
- Qualifications: Strong networking skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels are consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment. If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment, we’d love to hear from you.
As a Network Field Service Engineer, your responsibilities will include:
- Installing and commissioning network switches and associated infrastructure
- Configuring switching environments and network equipment
- Configuring and supporting Juniper Wireless Access Points
- Diagnosing and resolving wired network issues, escalating where appropriate
- Maintaining network availability through routine maintenance and preventative activities
- Replacing faulty network hardware, including switches, wireless access points, and associated peripherals
- Troubleshooting incidents and keeping customers informed throughout the resolution process
- Maintaining accurate and detailed records within Roc's IT Service Management platform
- Working as part of an on-call rota to provide support for Priority 1 and Priority 2 incidents, including on-site attendance when required
- Liaising with third-party vendors and support providers to progress incidents and requests
- Delivering excellent customer service and maintaining high levels of customer satisfaction
We’re looking for someone who can demonstrate:
- Technical Knowledge
- Knowledge of Juniper switching and wireless technologies
- Understanding of network infrastructure and LAN cabling best practices
- Ability to diagnose and resolve network-related issues
Personal Attributes
- Self-motivated with the ability to work independently
- Strong team player with a collaborative approach
- Excellent communication skills, capable of engaging with both technical and non-technical stakeholders
- Strong problem-solving skills and attention to detail
- Ability to work effectively under pressure and to tight deadlines
- Professional, resilient, and committed to delivering service excellence
Experience
- Previous experience in a customer-facing IT support or network support role
- Experience working within a team environment
- Comfortable working in a fast-paced operational setting
Desirable Skills
- Hands-on Juniper networking experience
- Network security knowledge
- Network cabling installation, surveying, and infrastructure experience
What We’re Looking For:
- Ownership and accountability for resolving issues through to completion
- Excellent written and verbal communication skills
- A proactive and resourceful approach to problem-solving
- The ability to plan and prioritise workloads effectively
- A commitment to delivering outstanding customer service
Additional Information: Participation in an on-call support rota is required. A Disclosure and Barring Service (DBS) check will be completed shortly after commencement of employment. This role is fully site-based in Preston.
